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About the role
Key responsibilities & impact- Act as the technical point of contact and customer champion for Trustonic solutions, providing guidance throughout implementation, deployment, and ongoing operations.
- Provide best-practice advice to help customers successfully adopt and optimise Trustonic products and solutions.
- Understand customer challenges, validate reported issues, assess business impact, and coordinate the appropriate teams to drive resolution.
- Take ownership of technical issues from investigation through to resolution, ensuring customers receive clear communication and timely updates.
- Work with internal teams including Product, Engineering, and Support to troubleshoot complex technical challenges.
- Build and maintain trusted technical relationships with key customer stakeholders.
- Support customers through solution onboarding, implementation activities, and platform enhancements.
Requirements
What you’ll need- Experience working in a customer-facing technical role such as Technical Account Management, Solutions Engineering, Customer Success Engineering, Technical Support, or a similar position.
- Experience supporting complex technology solutions across enterprise customer environments.
- Experience managing technical issues from initial investigation through to resolution.
- Experience working with cross-functional teams including Product, Engineering, Support, Sales, and Delivery.
- Experience working with international customers and distributed teams.
- Strong understanding of technical solution delivery, customer onboarding, and operational support.
- Fluent English communication skills, both written and spoken; conversational Spanish or Portuguese would be beneficial.
Benefits
Comp & perks- Private medical insurance from day one.
- An open holiday policy with no upper limit—take the time you need, when you need it.
- Support for volunteering and causes that matter to you.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical account managementsolutions engineeringcustomer success engineeringtechnical supporttechnical issue resolutionsolution deliverycustomer onboardingoperational support
Soft Skills
customer championclear communicationrelationship buildingproblem-solvingcross-functional collaboration