Technical Support Specialist

Trustmi

Technical Support Specialist providing assistance for fintech platform issues through troubleshooting and user guidance. Working cross-functionally to support customer satisfaction and retention.

Posted 4/28/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecuritySQL

About the role

Key responsibilities & impact

Respond to customer support requests via email, chat, and ticketing systems
Troubleshoot platform, integration, and user access issues
Diagnose technical problems and provide timely resolutions
Escalate complex issues to Engineering or Product teams when needed
Track and manage tickets through resolution while meeting SLA targets
Document issues, solutions, and recurring trends
Support onboarding and user training when needed
Partner with Customer Success to ensure customer satisfaction and retention
Help improve internal support processes and knowledge base content

Requirements

What you’ll need

4+ years of experience in Technical Support / SaaS Support / Customer Support in fintech, cybersecurity, or B2B SaaS
Strong troubleshooting and problem-solving skills
Experience supporting enterprise customers
Familiarity with APIs, SSO, integrations, CSV/data imports
SQL or basic technical investigation skills
Experience working with ticketing systems
Excellent communication skills in English
Customer-first mindset with urgency and ownership
Ability to manage multiple priorities in a fast-paced environment
Comfortable working cross-functionally with technical and business teams

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Trustmi Website LinkedIn All Job Openings 11 - 50 employees 🔒 Cybersecurity 💳 Fintech ☁️ SaaS Cybersecurity
Fintech
SaaS Trustmi is a leading business payment security platform that specializes in protecting organizations from payment fraud through comprehensive cybersecurity measures. Utilizing AI-powered solutions, Trustmi secures outgoing payments against various cyber threats, including business email compromise (BEC), vendor email compromise (VEC), internal fraud, and human errors. The platform provides payment security, vendor onboarding solutions, SOX compliance, and email protection, taking a holistic approach to connect information and activity across siloed systems. Trustmi also offers bank account validation, supply chain lifecycle management, and analytics to uncover vulnerabilities, thereby eliminating cyberattack risks and payment errors. The company's innovative approach helps finance professionals and enterprises ensure seamless payment processes and protect their financial assets from theft or compromise by cybercriminals. Technical Support Specialist 🔥 48 minutes ago 🏢🏡 New York City – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer Cyber Security SQL Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer support requests via email, chat, and ticketing systems
Troubleshoot platform, integration, and user access issues
Diagnose technical problems and provide timely resolutions
Escalate complex issues to Engineering or Product teams when needed
Track and manage tickets through resolution while meeting SLA targets
Document issues, solutions, and recurring trends
Support onboarding and user training when needed
Partner with Customer Success to ensure customer satisfaction and retention
Help improve internal support processes and knowledge base content 🎯 Requirements
4+ years of experience in Technical Support / SaaS Support / Customer Support in fintech, cybersecurity, or B2B SaaS
Strong troubleshooting and problem-solving skills
Experience supporting enterprise customers
Familiarity with APIs, SSO, integrations, CSV/data imports
SQL or basic technical investigation skills
Experience working with ticketing systems
Excellent communication skills in English
Customer-first mindset with urgency and ownership
Ability to manage multiple priorities in a fast-paced environment
Comfortable working cross-functionally with technical and business teams Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Specialist 🕒 5 days ago InfoTrack US 51 - 200 Website LinkedIn All Job Openings Technical Support Specialist providing Tier 2 support across production applications at InfoTrack. Troubleshooting complex technical issues and ensuring efficient client interactions and resolutions. 🏢🏡 New York City – Hybrid 💵 $70k - $95k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer SQL .NET Product Support Engineer 🕒 April 16 Cooley LLP 1001 - 5000 Website LinkedIn All Job Openings Product Support Engineer at Cooley handling technical product issues in a leading technology law firm. Collaborating across support, product, and engineering to enhance product stability and quality. 🏢🏡 New York City – Hybrid 💵 $120k - $175k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Azure SQL Client Support Technician 🕒 April 11 Personified 11 - 50 🔒 Cybersecurity 📋 Compliance Website LinkedIn All Job Openings Client Support Technician managing technology operations for clients focusing on helpdesk support via email and Slack. Involves configuration and maintenance of various technologies on-site in client office locations. 🏢🏡 New York City – Hybrid 💵 $65k - $75k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required MacOS Technical Support Engineer 🕒 April 9 Finch 11 - 50 🔌 API 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Technical Support Engineer enhancing customer experience at Finch through technical solutions and managing inbound tickets 🏢🏡 New York City – Hybrid 💵 $110k - $130k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor Premium Support Engineer – Weekend Shift 🕒 April 9 Replit 51 - 200 Website LinkedIn All Job Openings Premium Support Engineer providing technical support to high-value customers for AI-driven software development company. Diagnosing issues and collaborating with internal teams to enhance customer experience and satisfaction. 🏢🏡 New York City – Hybrid 💵 $185k - $210k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🦅 H1B Visa Sponsor JavaScript Python Swift View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

troubleshootingproblem-solvingAPIsSSOintegrationsCSVSQLticketing systemstechnical investigation

Soft Skills

communicationcustomer-first mindseturgencyownershipability to manage multiple prioritiescross-functional collaboration