Call Center Representative – III

Trustmark

Call Center Representative at Trustmark responding to high volume of client inquiries and processing information. Researching and resolving issues while collaborating with internal teams.

Posted 5/15/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $34 per hourWebsite

About the role

Key responsibilities & impact

Responding to high volume of inbound client/customer requests
Providing information, processing customer profile changes, directing requests to other teams
Researching and resolving customer inquiries and escalations
Retaining clients at risk of terminating
Coordinating with internal departments to resolve issues
Documenting customer interactions in appropriate systems
Participating in departmental/interdepartmental projects

Requirements

What you’ll need

High School Diploma or GED
4 – 6 years of related experience

Benefits

Comp & perks

Health/dental/vision
Life insurance
FSA and HSA
401(k) plan
Employee Assistant Program
Back-up Care for Children, Adults and Elders
Health and wellness initiatives
Wellness program that reduces insurance premiums

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceproblem solvingcommunicationcoordinationresearchescalation managementclient retentiondocumentation

Certifications

High School DiplomaGED