Call Center Representative III

Trustmark

Call Center Representative handling high volume of inbound client requests and inquiries. Focus on first call resolution at Trustmark to improve wellbeing for everyone.

Posted 5/7/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $34 per hourWebsite

About the role

Key responsibilities & impact

Responding to high volume of inbound client/customer requests and inquiries
Providing information and processing basic customer profile changes
Gathering information and making appropriate decisions focusing on the first call resolution
Documenting customer interactions in the appropriate systems
Researching and resolving complex customer inquiries and escalations
Retaining clients at risk of terminating
Coordinating with internal departments as necessary

Requirements

What you’ll need

High School Diploma or GED
4 – 6 years of related experience

Benefits

Comp & perks

Health/dental/vision
Life insurance
FSA and HSA
401(k) plan
Employee Assistant Program
Back-up Care for Children, Adults and Elders
Many health and wellness initiatives
Wellness program for insurance premium reduction

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunicationproblem-solvingdecision-makingconflict resolutioninterpersonal skillsorganizational skillsresearch skillsfirst call resolutionclient retention

Certifications

High School DiplomaGED