Customer Service Representative

Trustmark

Customer Service Representative handling high volume client inquiries and requests for Trustmark. Providing information and resolving client issues through effective communication.

Posted 5/7/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $32 per hourWebsite

About the role

Key responsibilities & impact

Responding to high volume of inbound client/customer requests
Providing information and processing basic customer profile changes
Documenting customer interactions in appropriate systems
Determining root cause and resolving client/customer issues

Requirements

What you’ll need

High School Diploma or GED
2 – 4 years of related experience

Benefits

Comp & perks

Health/dental/vision
Life insurance
FSA and HSA
401(k) plan
Employee Assistant Program
Back-up Care for Children, Adults and Elders
Health and wellness initiatives
Wellness program to reduce insurance premiums

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer serviceproblem solvingcommunicationdocumentationroot cause analysis

Certifications

High School DiplomaGED