Trustmark

Client Manager

Trustmark

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $62,947 - $90,923 per year

About the role

  • Responsible for renewing existing block of current clients through strategy
  • Consultation, negotiation, positioning value adds, making plan recommendations and providing overall support
  • Maintaining strong relationships with our distribution partners, brokers and employer groups
  • Renew assigned book of business - lead renewal delivery, develop renewal strategy
  • Ensure successful implementation of new business by working closely with Sales Consultants and Underwriting Operations
  • Provide general support and escalated service during the plan year
  • Problem solving/issue resolution
  • Personal contact with clients - face to face meetings, phone calls, virtual web meetings
  • Creates, analyzes, and presents reporting packages
  • Coordinating and presenting renewals, claim reviews with appropriate follow-through
  • Oversee stop loss renewal with Account Associates
  • Assess performance of groups during the plan year
  • Review monthly utilization trends to help prepare for the next renewal
  • Share insights with internal partners to help calculate renewal increase
  • Discuss new programs, value-added benefits, Healthcare reform guidelines, plan ideas, and recommended solutions with the broker and employer
  • Provide internal and external training as required

Requirements

  • Minimum 2-3 years’ experience in Sales and/or Account Management field
  • Demonstrated analytical skills and knowledge to consult with customers on insurance products
  • Possess excellent interpersonal and communication skills both verbal and written
  • Good presence, team player, encouraging, diplomatic and flexible
  • Ability to listen well, be persistent and patient in endeavoring to fully understand customer needs.
  • Ability to work independently and make good decisions consistent with divisional objectives
  • Strong time management skills
  • Preferred Active life and health license or ability to complete/obtain within first year of employment with company support
  • Bachelor’s Degree or equivalent experience
Benefits
  • Health/dental/vision
  • Life insurance
  • FSA and HSA
  • 401(k) plan
  • Employee Assistant Program
  • Back-up Care for Children, Adults and Elders
  • Many health and wellness initiatives
  • Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
analytical skillsconsultationnegotiationproblem solvingreportingperformance assessmentutilization trend analysisplan recommendationsvalue-added benefitsHealthcare reform guidelines
Soft Skills
interpersonal skillscommunication skillsteam playerdiplomaticflexiblelistening skillspersistencepatienceindependent decision-makingtime management
Certifications
Active life and health licenseBachelor’s Degree