Implementation Manager
Trustmark
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteSalary
💰 $69,776 - $100,788 per year
Job Level
Mid-LevelSenior
About the role
- Orchestrates and oversees the entire implementation process for new cases and re-enrollments
- Develops and manages case implementation project plans for each new and re-enrolled case
- Coordinates with external and internal partners including enrollment firms and Payroll Deduction Specialists to ensure all necessary steps are completed in a timely and accurate fashion
- Conducts product and technology platform enrollment training for key agencies, brokers, and producers
- Participates in VIP and Finalist Meetings
- Demonstrates a solid knowledge of Trustmark’s products, services and technology platforms
- Displays a base understanding of interdependencies/relationships with other internal partners
- Establishes self to producers, clients and enrollment partners as Trustmark’s single point of contact for all case set-up and enrollment activities
Requirements
- Minimum of three year’s insurance industry knowledge and/or experience in operations or account management
- Four year degree or equivalent
- Ability to travel up to 40% within assigned territory
- Strong project management skills
- Presenting and training experience
- Possesses excellent interpersonal and communications skills both verbal and written
- Good presence, strong team player, encouraging, diplomatic and flexible with the ability to listen well, be persistent and patient in endeavouring to fully understand customer needs
- Ability to work independently and make good decisions consistent with divisional objectives and handle conflict with minimal oversight
Benefits
- Health/dental/vision
- Life insurance
- FSA and HSA
- 401(k) plan
- Employee Assistant Program
- Back-up Care for Children, Adults and Elders
- Health and wellness initiatives
- Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementenrollment trainingcase implementationoperations managementaccount management
Soft skills
interpersonal skillscommunication skillsteam playerdiplomaticflexiblelistening skillspersistencepatienceindependent decision-makingconflict resolution
Certifications
four year degree