Customer Support

• Help to define and drive the evolution of our digital experiences for the services organization
• Encompass external support sites, content, bots, communities, SEO, and future technologies
• Leverage AI/ML capabilities to enhance and evolve customer experiences
• Evaluate the technology stack supporting digital experiences and recommend platform investments
• Define user stories and acceptance criteria to execute against the roadmap
• Manage dependencies effectively and ensure high-value delivery
• Provide hands-on support to configure or troubleshoot platforms when needed
• Apply a data-driven mindset to define KPIs for each platform
• Collaborate cross-functionally with teams to align and deliver best-in-class customer experiences

Digital Customer Experience Lead

Senior Customer Support Agent, Nordics

Customer Service Representative