Client Support Specialist

Trustly

Client Support Specialist at Trustly handling inquiries related to payment transactions. Supporting clients and resolving issues through various communication channels in a remote role.

Posted 5/7/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Troubleshoot, escalate, and resolve client and customer questions or issues.
Support existing clients, end users of clients, and third parties for processing.
Support customers across channel types - email, chat/messaging, and phone (video in the future).
Use a systematic approach to isolating, understanding, and solving complex problems.
Help customers maximize benefits of using Trustly products & services.
Own a customer issue end-to-end, engaging others for timely resolution.
Answer questions related to implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc).
Answer questions related to financial and payment transactions, which include payment status, payment declines, transaction inquiries, and collections inquiries.

Requirements

What you’ll need

Solid experience in a customer support or operations role.
Empathy, passion, and obsession for helping customers.
Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone.
Excellent English skills (written and verbal).
Previous knowledge of Salesforce Service/CRM.

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportoperationsproblem solvingAPI knowledgeUI knowledgetransaction inquiriespayment statuspayment declinescollections inquiries

Soft Skills

empathypassion for helping customersstrong written skillsstrong verbal skillscommunication skills