TrustArc

Technical Account Manager

TrustArc

contract

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Salary

💰 $45,000 per year

Job Level

Mid-LevelSenior

Tech Stack

JavaScriptReact

About the role

  • Serve as the technical expert for all TrustArc products supported by the TAM team.
  • Provide technical assistance for your assigned clients during the implementation, deployment, and ongoing support phases of TrustArc technology products.
  • Act as the escalation point for complex technical issues for all clients, ensuring timely resolution and customer satisfaction.
  • Leverage troubleshooting skills to diagnose and resolve client issues related to product performance, integrations, and configurations.
  • Collaborate with engineering and product teams to prioritize and address bugs or technical challenges.
  • Help maintain technical documentation, runbooks, and processes that improve operational efficiency and ensure repeatable success.
  • Act as a technical champion for clients, translating their needs into strategic solutions and recommendations.
  • Serve as the Point of Contact with regard to the products managed by the TAM team, leveraging this expertise to identify and support upsell opportunities.
  • Strong communication skills that span 1:1 interaction as well as large group meetings for different audiences.
  • Work closely with cross-functional teams, including Product, Engineering, and Sales, to enhance product capabilities and address client feedback.
  • Participate in regular team meetings to identify and share technical insights and process improvements.

Requirements

  • Experience in software technical support, technical account management, or a similar role.
  • Strong understanding of technological platforms, web architecture, and online ad-serving systems for desktop and mobile.
  • Hands-on experience with HTML, CSS, JavaScript, React Frameworks, and debugging tools like Chrome developer tools.
  • Basic understanding of Tag Management Systems (TMS), including their setup, operation, and integration with CCM. Ability to troubleshoot tag implementation issues and ensure proper data collection aligned with privacy requirements.
  • Strong understanding of technological platforms, web infrastructure, and modern frameworks. Knowledge of online ad serving systems on desktop and mobile is desired.
  • Familiarity with API integrations, product specs, and technical documentation.
  • Intermediate knowledge of Google Sheets or equivalent.
  • Ability to work effectively cross-functionally with Product, Engineering, and Sales.
  • Excellent written and verbal communication skills, with experience addressing diverse audiences, including executive-level stakeholders.
  • Has experience creating processes and updating runbooks for a support organization.
Benefits
  • 100% Work from Home
  • Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
  • Compensation: up to $45,000 USD per year
  • Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HTMLCSSJavaScriptReact Frameworksdebugging toolsTag Management SystemsAPI integrationstechnical documentationweb architectureonline ad-serving systems
Soft skills
communication skillstroubleshooting skillscollaborationcustomer satisfactionprocess improvementtechnical championcross-functional teamworkclient relationship managementproblem-solvingstrategic recommendations