Senior Claim Manager, Third Party Litigation

TruStage

Senior Claim Manager overseeing claims operations and staff management for TruStage. Driving quality and customer satisfaction while ensuring team achieves operational objectives.

Posted 6/10/2026full-timeMadison • Iowa, Wisconsin • 🇺🇸 United StatesSenior💰 $104,200 - $156,300 per yearWebsite

About the role

Key responsibilities & impact

Coordinate operational and leadership responsibilities to ensure consistent achievement of team results, quality, and customer service
Drive team results based upon established quality objectives, team, and individual performance metrics; monitor, track, and address team results
Review and evaluate customer satisfaction, quality, and financial results to identify risks and mitigate any potential loss
Coach, motivate, recognize, and develop professional claim staff
Monitor and document claim processes/guidelines for effectiveness and efficiency, identifying and implementing process improvements
Participate in Claim organization strategy initiatives and projects in collaboration with the Claim Operations team
Collaborate with Claim Operations leaders regarding the selection and ongoing management of outside vendors

Requirements

What you’ll need

Bachelors Degree in Insurance or business or applicable experience
Five or more years of insurance industry experience, including prior experience in claim management
At least two (2) years of leadership/management experience
Demonstrated ability to effectively lead, coach, and develop others
Strong interpersonal, leadership, negotiation, analytical, and critical thinking skills
Proven ability to clearly and effectively communicate information to internal/external clients via telecommunications equipment

Benefits

Comp & perks

medical
dental
vision
employee assistance program
life insurance
disability plans
parental leave
paid time off
401k
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claim managementprocess improvementperformance metricscustomer satisfaction evaluationrisk identificationfinancial results analysis

Soft Skills

leadershipcoachingmotivationrecognitioninterpersonal skillsnegotiationanalytical skillscritical thinkingcommunication

Certifications

Bachelors Degree in InsuranceBachelors Degree in Business