Lending Claims Specialist, Level II

TruStage

Claims Specialist responsible for investigating and settling claims for TruStage. Educating customers and guiding claims processes with empathy and professionalism.

Posted 6/9/2026full-timeWaverly • Iowa • 🇺🇸 United StatesJuniorMid-Level💰 $46,800 - $69,500 per yearWebsite

About the role

Key responsibilities & impact

Provide a high-quality customer service experience characterized by educating customers, keeping customers informed of next steps and answering customer questions.
Maintain a compassionate and empathetic approach when interacting with claimants, ensuring their concerns are heard and addressed with professionalism and care.
Review claim information to determine steps needed to complete the settlement of a claim.
Initiate and complete claim settlement transactions.
Actively engage in an inclusive team environment by providing guidance to other team members, participating in team meetings and team projects.
Continuous improvement is a focus.
Follow documented department claim procedures and requirements defined by claims good faith claim handling guidelines.
Document phone calls and claim information accurately and proficiently.
Identify opportunities to improve team performance and contribute to process enhancements.
May be required to obtain and maintain relevant examinations and licensing.

Requirements

What you’ll need

Associate Degree or equivalent work experience
Bachelor's degree preferred
2 + years of customer service experience, including demonstrated teleservice skills
2 + years of Claim processing experience
Excellent oral and written communication skills
Fluency in verbal/written Spanish preferred
Strong continuous improvement, analytical, critical thinking and problem solving; Decision-making experience is a plus.
Demonstrated interpersonal and customer service skills
Intellectual curiosity and the desire to learn
Demonstrated excellent analytical and problem-solving skills and decision-making ability
Demonstrated ability to interpret medical and insurance documentation

Benefits

Comp & perks

Medical
Dental
Vision
Employee assistance program
Life insurance
Disability plans
Parental leave
Paid time off
401k
Tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claim processingteleservice skillsanalytical skillsproblem solvingdecision makinginterpretation of medical documentationinterpretation of insurance documentation

Soft Skills

customer servicecommunication skillsinterpersonal skillscompassionempathyteam collaborationcontinuous improvementintellectual curiosity

Certifications

Associate DegreeBachelor's Degree