IT Manager II – Network Infrastructure, Operations

TruStage

IT Manager II leading network infrastructure and operations for TruStage. Responsible for team management, strategy execution, and infrastructure improvements.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $125,100 - $187,700 per yearWebsite

Tech Stack

Tools & technologies

CloudITSM

About the role

Key responsibilities & impact

Lead and manage multiple teams of IT professionals, including network engineers, systems administrators, and operations staff, fostering a culture of collaboration, innovation, and continuous improvement.
Develop team capabilities through mentoring, training, and performance management.
Work closely with senior leadership to develop and execute the infrastructure and operations strategy, aligning it with the organization’s broader IT and business objectives.
Coordinate cross-functional efforts, ensuring effective communication and collaboration across teams and departments.
Contribute to the development and implementation of infrastructure strategies that support the organization’s long-term goals and objectives.
Oversee the design, deployment, and maintenance of all infrastructure components, including servers, networks, storage, and data centers.
Drive continuous improvement of infrastructure performance, reliability, and scalability.
Manage the day-to-day operations of IT systems, ensuring high availability, performance, and security.
Establish and enforce best practices, processes, and procedures for IT operations, including incident, problem, and change management.
Ensure that all systems and operations are compliant with industry standards, regulations, and company policies.
Provide advanced technical guidance and support to teams, particularly in solving complex technical challenges.
Lead complex infrastructure projects, from planning and design through to implementation and evaluation.
Collaborate with stakeholders to define project requirements, timelines, and resources, ensuring projects are delivered on time and within budget.
Manage vendor relationships, contracts, and service agreements, ensuring that third-party services meet company standards.
Oversee the implementation and management of robust security protocols to protect IT systems and data.
Conduct regular risk assessments and audits to identify vulnerabilities and ensure compliance with security policies.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and/or related professional work experience.
7+ years of experience in IT infrastructure and operations, with 3 years in a managerial or leadership role.
Proven experience in managing complex infrastructure environments and leading multiple technical teams.
Deep expertise in one or more of the following: Server management, networking, security, storage systems, and/or data center operations; Network protocols, firewall management, and security best practices; Cloud computing platforms and hybrid infrastructure environments; Virtualization technologies and/or disaster recovery planning; Management of End User Services technologies; ITSM processes and procedures; Monitoring, observability, and/or event management.
Strong leadership skills with the ability to inspire, lead, and develop high-performing teams.
Excellent project management skills with a track record of successfully delivering complex IT projects.
Exceptional problem-solving and decision-making abilities, with a strategic mindset.

Benefits

Comp & perks

medical
dental
vision
employee assistance program
life insurance
disability plans
parental leave
paid time off
401k
tuition reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

server managementnetworkingsecuritystorage systemsdata center operationsnetwork protocolsfirewall managementcloud computingvirtualization technologiesITSM processes

Soft Skills

leadershipmentoringproblem-solvingdecision-makingcommunicationcollaborationstrategic mindsetproject managementperformance managementcontinuous improvement