Install, test, implement, maintain, monitor TruStage computer systems software and products.
Direct activities of Technical Services Specialist I & II within the assigned areas of specialization for: Installation and maintenance of TruStage computer systems software packages and products.
Maintenance of technical assistance and support to customers, including problem determination and resolution, relative to TruStage computer systems software packages.
Research and recommend new computer system software products as well as modification to existing products.
Assist management in decisions pertaining to performance of these products.
Prepare detailed documentation for all functions performed including problem/change management.

Requirements

BS in MIS or CS or equivalent trade-off in related education and related professional work experience.
3 years’ work experience as a Tech Services Spec II or equivalent trade-off in related professional work experience with demonstrated achievement and progressive responsibilities.
Demonstrated superior working knowledge of product installation/customization and current information technology concepts including a high level of proficiency demonstrated in a business environment within the last 3 years in at least 2 of the following: Mainframe, Midrange, Windows Systems Storage Management Tools Source Code Management Tools Mainframe, Midrange, Windows Performance Monitoring Packages Change/Management Products System Automation Tools Application Development Products Object Oriented application design Object Oriented database design, VB and/or VB.Net, ASP and/or ASP.Net, Web Services, XML/XSLT Image Technologies - Solution development and support Document Assembly Technologies - Solution development and support E-mail Office Automation Tools Database Design & Administration Voice/Unified Communications
Demonstrated proficiency within the last 3 years in at least 4 of the following information technology concepts: Infrastructure Technology Lifecycle Infrastructure Technology Information Library (ITIL) Problem Resolution Vendor Packages within CMG Architecture Networking Messaging Systems Desktop and Server Platforms Relational Database Management Systems Voice Connectivity / SIP (Session Initiation Protocol)
Demonstrated good judgment and reliability
Demonstrated skills in translating business requirements into technical design, project planning and organization for medium to large size.
Proven ability to communicate business and technical information clearly and effectively, both verbally and in writing.
Proven ability to provide a high level of customer service.

Benefits

medical
dental
vision
employee assistance program
life insurance
disability plans
parental leave
paid time off
401k
tuition reimbursement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product installationcustomizationmainframemidrangeWindows Systems Storage Management ToolsSource Code Management Toolsperformance monitoringchange managementobject oriented application designVB.Net

Soft Skills

good judgmentreliabilityproject planningorganizationcommunicationcustomer service

Certifications

BS in MISBS in CS