Community Manager

• Oversee the day-to-day success and impact of The Cooperative Trust, partnering with Filene leadership on financial performance and long-term strategy.
• Lead the design, planning, and execution of engaging Cooperative Trust programming – including Crash events (~4 annually, in-person), Crash Course (~10 annually, virtual), and other initiatives that foster professional growth and connection.
• Continuously enhance community value through innovative ideas, new experiences, and responsive member engagement.
• Serve as the subject matter expert (SME) on emerging professionals, providing thought leadership and guidance for programs designed to support and advance early- to mid-career leaders within the credit union system.
• Support delivery of innovation training sessions, speaking engagements, and exchange visits, as assigned.
• Share best practices and insights from the Cooperative Trust to improve communities throughout the organization (e.g. i2, i3, Think Tank, etc.).
• Identify, cultivate, and secure new partnerships and sponsorships that align with The Cooperative Trust’s mission and Filene’s organizational goals.
• Maintain and strengthen relationships with current sponsors, credit unions, and system partners, ensuring mutual value and long-term collaboration.
• Partner cross-functionally to drive membership growth and retention through community engagement opportunities.
• Collaborate with the EVP and CSEDO to develop and expand consulting services and paid programming related to The Cooperative Trust, leveraging community insights to inform new offerings.
• Model Filene Credo and play a key role in maintaining the culture of the organization through personal and cross-functional accountabilities.
• Actively support the achievement of Filene's strategic objectives, plan, budget, and metrics in a manner consistent with Filene’s mission, values, and brand.
• Provide extraordinary service to Filene’s staff, members, and stakeholders.
• Understand and engage in Filene’s complete body of work including research and advisory programs to connect member needs with Filene solutions that can best meet those needs.
• Prioritize and manage workload across several projects simultaneously, demonstrating the ability to shift gears when necessary to meet key deadlines.

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