TruStage

Manager III, Operations

TruStage

full-time

Posted on:

Origin:  • 🇺🇸 United States • Iowa, Wisconsin

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Salary

💰 $102,200 - $153,300 per year

Job Level

SeniorLead

About the role

  • Provide leadership and supervision to Customer Operations teams
  • Coach team members and foster adherence to TruStage policies and processes
  • Set goals and monitor performance; conduct quality reviews and performance appraisals
  • Identify and recommend process changes to improve customer experience
  • Investigate and resolve customer, team, or departmental issues
  • Coordinate with vendors and monitor SLAs; participate in special projects
  • Promote positive image of TruStage and support corporate communications

Requirements

  • Bachelor’s degree in Business or equivalent work experience
  • 8+ years of experience in customer service, administration or operations, preferably in the retirement/financial services and/or insurance industry
  • 4-6 years prior experience leading medium-sized teams (directly and indirectly)
  • Strong interpersonal and team-building and coaching skills
  • Demonstrated analytical and problem-solving skills; ability to apply sound judgment and make effective decisions
  • Proven ability to organize and prioritize; success in multitasking and managing multiple priorities
  • Prior experience with change management and project management methodology preferred
  • Strong written and verbal communication skills
  • Ability to adapt in a changing work environment
  • Advanced technical/computer skills including MS Word, Excel, PowerPoint, SharePoint
  • Proven experience with Agile/SCRUM framework