Operations Manager
Expedia Group
Manager III, Operations
TruStage
full-time
Posted on:
Location: Iowa, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $102,200 - $153,300 per year
Job Level
SeniorLead
About the role
- Provide leadership and supervision to Customer Operations teams
- Coach team members and foster adherence to TruStage policies and processes
- Set goals and monitor performance; conduct quality reviews and performance appraisals
- Identify and recommend process changes to improve customer experience
- Investigate and resolve customer, team, or departmental issues
- Coordinate with vendors and monitor SLAs; participate in special projects
- Promote positive image of TruStage and support corporate communications
Requirements
- Bachelor’s degree in Business or equivalent work experience
- 8+ years of experience in customer service, administration or operations, preferably in the retirement/financial services and/or insurance industry
- 4-6 years prior experience leading medium-sized teams (directly and indirectly)
- Strong interpersonal and team-building and coaching skills
- Demonstrated analytical and problem-solving skills; ability to apply sound judgment and make effective decisions
- Proven ability to organize and prioritize; success in multitasking and managing multiple priorities
- Prior experience with change management and project management methodology preferred
- Strong written and verbal communication skills
- Ability to adapt in a changing work environment
- Advanced technical/computer skills including MS Word, Excel, PowerPoint, SharePoint
- Proven experience with Agile/SCRUM framework
