Spanish Bilingual Inbound Sales Specialist

Trupanion

Spanish Bilingual Inbound Sales Specialist connecting with English and Spanish speaking pet parents. Educating them on Trupanion's coverage and guiding through enrollment for their pets.

Posted 5/21/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Support both English and Spanish speaking customers by delivering clear, professional, and empathetic communication across warm inbound leads, and email interactions
Seamlessly switch between English and Spanish while maintaining a high-quality customer experience and strong sales performance
Build genuine trust and rapport with pet parents by utilizing a consultative approach to understand their unique needs and recommend appropriate coverage solutions
Educate potential customers on the value and benefits of Trupanion coverage to empower informed decision-making
Effectively guide conversations by utilizing strong call control, active listening, and objection handling techniques throughout the sales process
Confidently navigate customer concerns and sensitive conversations with empathy, authenticity, professionalism, and solution-oriented communication
Guide customers through the enrollment process while ensuring a seamless, positive, and supportive customer experience
Manage high inbound call volumes while balancing customer experience, efficiency, productivity, and individual sales goals in a fast-paced environment
Demonstrate a strong sense of ownership, accountability, and adaptability while managing evolving responsibilities, processes, and workflows
Navigate multiple systems and tools to deliver a seamless and efficient customer experience
Prioritize and manage time effectively while maintaining strong attention to detail and productivity in a high-volume contact center environment
Accurately document customer interactions and maintain detailed records in the customer relationship management (CRM) system
Demonstrate strong technology acumen in a remote setting, including the ability to independently troubleshoot common technical issues and adapt to new tools or system updates.

Requirements

What you’ll need

Professional fluency in both Spanish and English, including verbal and written communication is required
2+ years of successful sales experience in a high-volume business-to-customer sales or inbound call center environment is essential
1+ years of experience in a customer service role is essential
Proven track record of meeting or exceeding individual sales goals, productivity expectations, and performance metrics in a fast-paced environment
Demonstrated ability to build genuine rapport quickly, overcome objections, and confidently guide customers through the sales process using a consultative and solution-oriented approach
Strong written and verbal communication skills with the ability to educate customers clearly, authentically, and effectively on coverage options and benefits
Experience handling high-volume inbound customer interactions while balancing empathy, professionalism, efficiency, productivity, and strong call control
Demonstrated sense of ownership, adaptability, and resilience while thriving in a metrics-driven and fast-paced environment
Experienced in navigating multiple digital platforms simultaneously while accurately documenting customer interactions and policy information in CRM systems
Strong aptitude for identifying customer needs, recommending tailored solutions, and building trust through empathetic and customer-focused communication
Self-motivated with strong time management skills and the ability to maintain productivity and focus in a remote work environment
Strong technical troubleshooting skills and comfort using technology independently in a remote environment
Experience working remotely in a private setting with a reliable hard-wired internet connection and a distraction-free home-office setup
Property and Casualty (P&C) licensing is a plus.

Benefits

Comp & perks

Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Five-week sabbatical after five years of employment
Open, casual, pet-friendly, and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales experiencecustomer service experiencecall controlobjection handlingconsultative approachsolution-oriented communicationtechnical troubleshootingCRM systemstime managementproductivity metrics

Soft Skills

empathyprofessionalismadaptabilityownershipresilienceactive listeningrapport buildingcommunication skillsself-motivationattention to detail

Certifications

Property and Casualty (P&C) licensing