Program Development Manager, Knowledge Management – Communications

Trupanion

Program Development Manager at Trupanion leading internal communications and knowledge management for North America. Driving process optimization initiatives to support territory partners and internal teams.

Posted 4/17/2026full-timeRemote • Washington • 🇺🇸 United StatesJuniorMid-Level💰 $58,360 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Lead internal communications, knowledge management, and process optimization initiatives for the North American Market team.
Manage the North American Market Teams and Territory Partner SharePoint page.
Manage documentation and upkeep of all processes and internal communications.
Collaborate with leadership and Team/Channel managers for clear documentation.
Capture and standardize institutional knowledge from subject matter experts.
Create and manage internal communications to inform and align field and channel teams.
Plan, facilitate, and recap department wide meetings.
Identify opportunities to streamline communication and knowledge-sharing workflows.

Requirements

What you’ll need

2+ years of experience in program management, communications, or operations roles.
Proven experience managing an internal knowledge base.
Excellent written and verbal communication skills, with an ability to translate complex updates into clear, user-friendly messages.
Highly knowledge of channel processes, programs, systems, and functions.
Highly organized with excellent attention to detail and project management skills.
Able to work independently without consistent oversight.
Strong follow-through, accountability, and a customer service mindset.

Benefits

Comp & perks

Full medical, dental, and vision benefits at no cost to the employee
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
Five-week sabbatical after five years of employment
Open, casual, pet-friendly, and fun office environment
Free medical health insurance for your pet (1 dog or cat)
Paid time off to volunteer at nonprofit organizations
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementcommunicationsoperationsknowledge managementdocumentation managementprocess optimizationproject management

Soft Skills

written communicationverbal communicationorganizational skillsattention to detailindependenceaccountabilitycustomer service mindset