Program Development Manager, Knowledge Management – Communications
Trupanion
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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Salary
💰 $58,360 - $100,000 per year
About the role
- Lead internal communications, knowledge management, and process optimization initiatives for the North American Market team.
- Manage the North American Market Teams and Territory Partner SharePoint page.
- Manage documentation and upkeep of all processes and internal communications.
- Collaborate with leadership and Team/Channel managers for clear documentation.
- Capture and standardize institutional knowledge from subject matter experts.
- Create and manage internal communications to inform and align field and channel teams.
- Plan, facilitate, and recap department wide meetings.
- Identify opportunities to streamline communication and knowledge-sharing workflows.
Requirements
- 2+ years of experience in program management, communications, or operations roles.
- Proven experience managing an internal knowledge base.
- Excellent written and verbal communication skills, with an ability to translate complex updates into clear, user-friendly messages.
- Highly knowledge of channel processes, programs, systems, and functions.
- Highly organized with excellent attention to detail and project management skills.
- Able to work independently without consistent oversight.
- Strong follow-through, accountability, and a customer service mindset.
Benefits
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
- Five-week sabbatical after five years of employment
- Open, casual, pet-friendly, and fun office environment
- Free medical health insurance for your pet (1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementcommunicationsoperationsknowledge managementdocumentation managementprocess optimizationproject management
Soft Skills
written communicationverbal communicationorganizational skillsattention to detailindependenceaccountabilitycustomer service mindset