Dispensary Associate

Trulieve

Part-time dispensary associate educating cannabis patients, processing orders, and resolving product issues. Serving customers at Trulieve’s Ocala retail store.

Posted 8/21/2026part-timeOcala • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, product knowledge, and the ability to educate customers about cannabis products while maintaining confidentiality and discretion. Capable of working independently and collaboratively in a fast-paced environment, ensuring efficient order processing and exceptional patient experiences.

Highest-signal resume keywords

Customer ServiceProduct KnowledgeCash HandlingVerbal And Written CommunicationInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingCash HandlingComputer OperationElectronic Device OperationDelivery Driver Duties

Soft Skills

EmpathyCompassionProfessionalismTeam CollaborationConfidentiality

Certifications & Qualifications

Valid Driver's License

Industry Keywords

CannabisPatient Service StandardsRetail ExperienceCustomer ExperienceBackground Record Check

About the role

Key responsibilities & impact

Guide customers through their cannabis journey by educating them about product benefits and potential side effects
Provide exceptional customer service, empathy, and compassion to patients, customers, guests, and coworkers
Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge
Assist managers and shift supervisors with returns according to company policy
Prepare and process patient orders efficiently and on time
Follow Trulieve policies and procedures
Work with the leader on duty to enhance the customer experience
Assist customers with product or device issues
Collaborate with leadership and management to resolve customer issues
Document customer issues and concerns in customer profiles
Maintain a clean, well-stocked workstation
Process online orders, including deliveries, within a 2-hour timeframe as online support
Perform delivery associate duties as needed

Requirements

What you’ll need

High-school diploma or equivalent and experience in the field or a similar field
Minimum 21 years of age (or minimum 18 in CT, PA and WV)
Prior retail and/or customer service experience is a plus
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
Excellent verbal and written communication skills
Ability to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, and professionalism
Ability to uphold confidentiality and discretion
Ability to understand and follow written and oral instructions
Ability to interact respectfully and politely with customers and team members
Conversational English proficiency
Ability to operate computers, laptops, electronic and telecommunication devices
Mental and physical capacity to perform job duties
Valid driver's license and clean driving record to fulfill the Delivery Driver role
Ability to pass a comprehensive background record check
Ability to move intermittently throughout the workday and meet stated physical requirements, including lifting, carrying, pushing, and pulling up to 50 lbs
Availability to work flexible hours, evenings, weekends, and holidays
Ability to work up to 25 hours per week and after hours based on business needs

Benefits

Comp & perks

Position is eligible for tips
Comprehensive benefits package
Paid time off