Business Analyst, Retail

Trulieve

Retail Analyst managing support for retail technology initiatives across POS and ecommerce. Collaborating with leadership and documenting business needs at Trulieve.

Posted 7/11/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Analysis and Systems Analysis within Retail Technology, focusing on translating business needs into actionable requirements and developing comprehensive documentation. Proficient in evaluating system behavior and ensuring alignment between business objectives and technical capabilities.

Highest-signal resume keywords

Business AnalysisSystems AnalysisDocumentation (BRDs, Functional Specs, Process Flows)Analytical MindsetCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Requirements Documents (BRDs)Functional SpecificationsProcess FlowsSystem Behavior AnalysisData Flow DocumentationWorkflow DefinitionRoot Cause AnalysisRequirements TraceabilitySystem Integration AnalysisOperational Challenge Translation

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationAttention to DetailOrganizational Skills

Tools & Technologies

ABAPCPIFE

Industry Keywords

Retail TechnologyEcommercePOSPaymentsCross-Functional Environment

About the role

Key responsibilities & impact

Partner with Retail Technology leadership to analyze business needs across POS, ecommerce, payments, and supporting systems
Translate operational challenges and business objectives into structured, actionable requirements
Evaluate system behavior across upstream and downstream processes, identifying gaps and inconsistencies
Support root cause analysis on complex issues, clearly distinguishing between system and process drivers
Analyze system-specific functionality and integrations across platforms, including exposure to technologies such as ABAP, CPI, and FE, to better understand dependencies, data movement, and downstream business impact
Develop comprehensive Business Requirements Documents (BRDs) and supporting functional documentation
Define current-state and future-state workflows across retail technology systems
Document system interactions, dependencies, and data flows across platforms
Ensure requirements are clear, traceable, and aligned with business goals and technical capabilities
Maintain detailed documentation of system behavior, configurations, and known limitations
Create structured artifacts including: Process flows and system diagrams, Functional specifications, Issue summaries and resolution documentation
Work closely with Retail Operations, IT Support, Application Support, Finance, Compliance, and external vendors
Act as a bridge between business stakeholders and technical teams to ensure alignment and clarity

Requirements

What you’ll need

Bachelor’s degree in Information Systems, Business, Technology, or a related field (or equivalent experience)
2+ years of experience in business analysis, systems analysis, or retail technology environments
Strong experience writing structured documentation (BRDs, functional specs, process flows)
Analytical mindset with the ability to break down complex systems and workflows
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Ability to operate effectively in a fast-paced, cross-functional environment

Benefits

Comp & perks

A comprehensive benefits package including paid time off