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About the role
Key responsibilities & impact- Partner with Retail Technology leadership to analyze business needs across POS, ecommerce, payments, and supporting systems
- Translate operational challenges and business objectives into structured, actionable requirements
- Evaluate system behavior across upstream and downstream processes, identifying gaps and inconsistencies
- Support root cause analysis on complex issues, clearly distinguishing between system and process drivers
- Analyze system-specific functionality and integrations across platforms, including exposure to technologies such as ABAP, CPI, and FE, to better understand dependencies, data movement, and downstream business impact
- Develop comprehensive Business Requirements Documents (BRDs) and supporting functional documentation
- Define current-state and future-state workflows across retail technology systems
- Document system interactions, dependencies, and data flows across platforms
- Ensure requirements are clear, traceable, and aligned with business goals and technical capabilities
- Maintain detailed documentation of system behavior, configurations, and known limitations
- Create structured artifacts including: Process flows and system diagrams, Functional specifications, Issue summaries and resolution documentation
- Work closely with Retail Operations, IT Support, Application Support, Finance, Compliance, and external vendors
- Act as a bridge between business stakeholders and technical teams to ensure alignment and clarity
Requirements
What you’ll need- Bachelor’s degree in Information Systems, Business, Technology, or a related field (or equivalent experience)
- 2+ years of experience in business analysis, systems analysis, or retail technology environments
- Strong experience writing structured documentation (BRDs, functional specs, process flows)
- Analytical mindset with the ability to break down complex systems and workflows
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to operate effectively in a fast-paced, cross-functional environment
Benefits
Comp & perks- A comprehensive benefits package including paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Business Requirements Documents (BRDs)Functional SpecificationsProcess FlowsSystem Behavior AnalysisData Flow DocumentationWorkflow DefinitionRoot Cause AnalysisRequirements TraceabilitySystem Integration AnalysisOperational Challenge Translation
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationAttention to DetailOrganizational Skills
