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Trulieve

Business Analyst, Retail

Trulieve

Retail Analyst managing support for retail technology initiatives across POS and ecommerce. Collaborating with leadership and documenting business needs at Trulieve.

Posted 7/11/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Partner with Retail Technology leadership to analyze business needs across POS, ecommerce, payments, and supporting systems
  • Translate operational challenges and business objectives into structured, actionable requirements
  • Evaluate system behavior across upstream and downstream processes, identifying gaps and inconsistencies
  • Support root cause analysis on complex issues, clearly distinguishing between system and process drivers
  • Analyze system-specific functionality and integrations across platforms, including exposure to technologies such as ABAP, CPI, and FE, to better understand dependencies, data movement, and downstream business impact
  • Develop comprehensive Business Requirements Documents (BRDs) and supporting functional documentation
  • Define current-state and future-state workflows across retail technology systems
  • Document system interactions, dependencies, and data flows across platforms
  • Ensure requirements are clear, traceable, and aligned with business goals and technical capabilities
  • Maintain detailed documentation of system behavior, configurations, and known limitations
  • Create structured artifacts including: Process flows and system diagrams, Functional specifications, Issue summaries and resolution documentation
  • Work closely with Retail Operations, IT Support, Application Support, Finance, Compliance, and external vendors
  • Act as a bridge between business stakeholders and technical teams to ensure alignment and clarity

Requirements

What you’ll need
  • Bachelor’s degree in Information Systems, Business, Technology, or a related field (or equivalent experience)
  • 2+ years of experience in business analysis, systems analysis, or retail technology environments
  • Strong experience writing structured documentation (BRDs, functional specs, process flows)
  • Analytical mindset with the ability to break down complex systems and workflows
  • Excellent written and verbal communication skills
  • Strong attention to detail and organizational skills
  • Ability to operate effectively in a fast-paced, cross-functional environment

Benefits

Comp & perks
  • A comprehensive benefits package including paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Business Requirements Documents (BRDs)Functional SpecificationsProcess FlowsSystem Behavior AnalysisData Flow DocumentationWorkflow DefinitionRoot Cause AnalysisRequirements TraceabilitySystem Integration AnalysisOperational Challenge Translation
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationAttention to DetailOrganizational Skills