Dispensary Associate

Trulieve

Dispensary Associate providing exceptional customer service and guidance to cannabis customers at Trulieve. Responsible for processing orders and ensuring compliance with state regulations.

Posted 7/7/2026full-timeOcala • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $14 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service to customers, guests, and coworkers.
Provide empathy and compassion to patients.
Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist Managers and Shift Supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve Policies and Procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with any product or device issues.
Work with leadership and management to find solutions to customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Any other task(s) as assigned by Management.
Must possess a valid driver’s license and clear driving record to fulfill delivery driver role (additional responsibilities).
Assist with processing all online orders, including deliveries, in a 2-hour timeframe (additional responsibilities).

Requirements

What you’ll need

High-school diploma or equivalent
Minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
Prior experience, preferably in retail and/or customer service area is a plus
Prior cash handling experience
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form
Must be able to work effectively without supervision and in a team environment
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
Able to understand and follow written/oral instructions
Ability to interact with customers and team members respectfully and politely
Must possess the mental and physical capacities necessary to perform the job duties
Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role
Must be able to pass a comprehensive background record check.

Benefits

Comp & perks

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Hard Skills & Tools

Order ProcessingProduct KnowledgeReturns ManagementBackground Record Check Compliance

Soft Skills

EmpathyCompassionTeam CollaborationIndependenceProfessionalism