Shift Supervisor

Trulieve

Shift Supervisor responsible for leadership and supervision at Trulieve store. Ensuring compliance and exceptional customer experience in a regulated industry focused on patient care.

Posted 7/2/2026full-timeLancaster • Pennsylvania • 🇺🇸 United StatesSeniorLead💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and supervisory skills in retail operations, ensuring regulatory compliance and exceptional customer service. Capable of training and developing staff while maintaining brand standards and effective communication.

Highest-signal resume keywords

Retail Management ExperienceCash Handling ExperienceRegulatory ComplianceCustomer Service ExcellenceTeam Development and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Inventory ManagementOpening and Closing ProceduresVisual MerchandisingSOP CompliancePerformance Metrics Achievement

Soft Skills

Strong Interpersonal SkillsProfessionalismConfidentiality and DiscretionEffective CommunicationFlexibility

Certifications & Qualifications

Valid Driver's LicenseLevel 1 and Level 2 Background Check

Industry Keywords

Retail OperationsCustomer ExperienceStaff SupervisionKey-Holding SupervisorEmotional Distress Management

About the role

Key responsibilities & impact

Responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel
Achieving key performance metrics
Ensuring the efficient daily operation of the store
Ensuring regulatory compliance while delivering exceptional customer experience.
Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes
Maintain brand standards in visual merchandising
Ensure consistent regulatory compliance with all state specific regulations
Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
Monitor and maintain store inventory
Responsible for handling and resolving patient issues and escalations
Maintain professional working relationships with business partners
Maintain strict confidentiality and compliance
Perform other tasks that have been assigned by management

Requirements

What you’ll need

High School Diploma required
Prior management experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Strong interpersonal skills and professionalism to communicate with all levels of management and staff
Ability to uphold a strict level of confidentiality and discretion
Able to communicate in conversational English to work effectively with customers and team members
Ability to interact with customers and team members respectfully and politely
Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
Must be able to pass a level 1 and level 2 background check
Must be at least 21 years of age
Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude

Benefits

Comp & perks

A comprehensive benefits package including paid time off
Equal Opportunity Employer
Drug-Free Workplace