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Shift Supervisor
TrulieveShift Supervisor responsible for leadership and supervision of store personnel at Trulieve. Ensuring regulatory compliance and delivering exceptional customer experience in a retail environment.
About the role
Key responsibilities & impact- The Shift Supervisor will be responsible for assisting the General Manager/Assistant General Manager in leadership and supervision of store personnel, achieving key performance metrics and ensuring the efficient daily operation of the store.
- This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.
- Assume all duties of a key-holding supervisor related to opening and closing procedures and basic supervision of staff and retail processes.
- Maintain brand standards in visual merchandising.
- Ensure consistent regulatory compliance with all state specific regulations.
- Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees.
- Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives.
- Monitor and maintain store inventory.
- Responsible for handling and resolving patient issues and escalations.
Requirements
What you’ll need- High School Diploma required
- Prior management experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
- Ability to interact with customers and team members respectfully and politely
Benefits
Comp & perks- A comprehensive benefits package including paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Inventory ManagementOpening and Closing ProceduresVisual MerchandisingSOP ComplianceElectronic Equipment Operation
Soft Skills
Interpersonal SkillsProfessionalismConfidentialityRespectful CommunicationProblem Resolution
Certifications
High School Diploma