Digital Media Representative

Trulieve

Digital Media Representative engaging with audiences across digital channels for Trulieve. Supporting patient acquisition and performing digital patient care tasks with superior service.

Posted 6/30/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide engagement across company digital media channels which include social media, e-mail and web-based platforms.
Provide superior patient care across all digital media channels (Facebook, Instagram, Twitter, email and more).
Engage with social media audiences daily.
Support patient acquisition by responding to online inquiries.
Perform digital patient care tasks.
Act in accordance with company procedures and industry standards.
Perform other duties as assigned.

Requirements

What you’ll need

1-3 years of progressive experience in a social media and/or customer service environment preferred.
Proven track record of innovation and creative thinking.
Proven ability handling escalated situations with compassion.
Proven understanding and experience in use of social media and its role in business.
Strong customer service skills.
Ability to perform in a high-pressure/fast-paced environment while maintaining a positive and compassionate attitude.
Dependable and flexible with your schedule.
Knowledge and proven track record of exceptional decision-making and problem-solving skills.
Proficient in Microsoft Office applications.
Basic computer knowledge.
Ability to be flexible and adaptable to change.

Benefits

Comp & perks

A comprehensive benefits package including paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Social MediaDigital Media ChannelsPatient AcquisitionCustomer ServiceDecision-MakingProblem-SolvingBasic Computer Knowledge

Soft Skills

CompassionFlexibilityAdaptabilityPositive AttitudeInnovation