General Manager
Trulieve
full-time
Posted on:
Location Type: Office
Location: Davenport • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The General Manager will be responsible for leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics and ensuring the efficient daily operations of the store.
- This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.
- Plan and implement strategies to drive service standards and positive sales results
- Maintain brand standards in visual merchandising
- Ensure consistent regulatory compliance with all state specific regulations
- Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
- Evaluate employee performance and identify hiring and training needs
- Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
- Monitor and maintain store inventory
- Responsible for handling and resolving patient issues and escalations
- Maintain professional working relationships with business partners
- Schedule effectively within labor budget to meet the needs of the business
- Maintain strict confidentiality and compliance
- Perform other tasks that have been assigned by management
Requirements
- Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience
- Prior management experience, preferably in retail and/or customer service area is a plus
- Must have prior cash handling experience
- Must possess the ability to train, develop and evaluate a team of 40+ employees
- Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
- Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
- Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
- Ability to interact with customers and team members respectfully and politely
Benefits
- A comprehensive benefits package including paid time off
- Equal Opportunity Employer
- Trulieve Supports a Drug Free Workplace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
inventory managementcash handlingdata analysisperformance evaluationtraining and developmentregulatory compliancevisual merchandisingcustomer servicestrategic planningSOP compliance
Soft skills
leadershipinterpersonal skillscommunicationprofessionalismconfidentialitycoachingteam developmentproblem-solvingcustomer interactiondiscretion
Certifications
Bachelor's degree