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IT Support Technician
TrulieveIT Support Technician providing technical assistance and support for hardware and software at Trulieve. Delivering exceptional customer service to ensure operational efficiency across nationwide locations.
Tech Stack
Tools & technologiesAzureDNSITSMLinuxMacOSServiceNowTCP/IP
About the role
Key responsibilities & impact- Provide technical assistance and hands-on support to Trulieve locations, ensuring reliable performance of hardware, software, and network systems.
- Deliver exceptional customer service and technical support to internal employees.
- Provide on-site and remote IT support for locations nationwide.
- Respond promptly to support requests via phone, email, or ticketing system.
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
- Install, configure, and maintain operating systems, applications, and security tools.
- Manage user accounts, including password resets and access permissions.
- Perform routine system maintenance and updates.
- Document issues, resolutions, and processes in the IT knowledge base.
- Support IT projects such as upgrades, deployments, and migrations.
- Ensure compliance with IT policies and security standards.
- Maintain accurate documentation for managed stores and update during quarterly site visits.
- Administer Microsoft Azure, Office 365, and related applications.
- Troubleshoot network-related issues and assist with MDM platform management.
- Collaborate with IT Service Management to ensure a seamless support experience.
- Audit and streamline manual software processes and contribute to automation initiatives.
- Provide innovative solutions for complex technical challenges.
- Respond to critical technical needs on a 24/7 basis.
- Travel up to 35% nationwide.
- Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications.
- Assist with planning and execution of IT installations for new store openings and remodels.
Requirements
What you’ll need- At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment
- Ability to make sound, timely decisions in a fast-paced setting
- Independent self-starter
- Associate’s or bachelor’s degree in IT, Computer Science, or related field (preferred)
- Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred)
- Advanced knowledge of Windows OS and Windows Server; familiarity with macOS and Linux
- Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting
- Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting
- Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices
- Active Directory user management and permissions.
- Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO)
Benefits
Comp & perks- Salary will be commensurate with experience
- A comprehensive benefits package including paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportdesktop supporthardware troubleshootingsoftware troubleshootingnetwork troubleshootingWindows OSWindows ServerOffice 365Microsoft AzureActive Directory
Soft Skills
customer serviceproblem-solvingdecision-makingindependent self-startercollaborationdocumentationtime managementadaptabilitycommunicationinnovation
Certifications
CompTIA A+CompTIA Network+Microsoft Role-BasedITIL Foundation