IT Support Technician

Trulieve

IT Support Technician providing technical assistance and support for Trulieve locations in Clearwater, FL. Responsible for maintaining operational efficiency through troubleshooting, maintenance, and technology deployments.

Posted 6/9/2026full-timeClearwater • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureDNSITSMLinuxMacOSServiceNowTCP/IP

About the role

Key responsibilities & impact

Deliver exceptional customer service and technical support to internal employees.
Provide on-site and remote IT support for locations nationwide.
Respond promptly to support requests via phone, email, or ticketing system.
Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment.
Install, configure, and maintain operating systems, applications, and security tools.
Manage user accounts, including password resets and access permissions.
Perform routine system maintenance and updates.
Document issues, resolutions, and processes in the IT knowledge base.
Support IT projects such as upgrades, deployments, and migrations.
Ensure compliance with IT policies and security standards.
Maintain accurate documentation for managed stores and update during quarterly site visits.
Administer Microsoft Azure, Office 365, and related applications.
Troubleshoot network-related issues and assist with MDM platform management.
Collaborate with IT Service Management to ensure a seamless support experience.
Audit and streamline manual software processes and contribute to automation initiatives.
Provide innovative solutions for complex technical challenges.
Respond to critical technical needs on a 24/7 basis.
Travel up to 35% nationwide.
Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications.
Resolve issues impacting store operations quickly to minimize downtime.
Assist with planning and execution of IT installations for new store openings and remodels.

Requirements

What you’ll need

At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment.
Ability to make sound, timely decisions in a fast-paced setting.
Independent self-starter.
Associate's or bachelor's degree in IT, Computer Science, or related field (preferred).
Certifications such as CompTIA A+, Network+, Microsoft Role-Based, or ITIL Foundation (preferred).
Advanced knowledge of Windows OS and Windows Server; familiarity with macOS and Linux.
Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting.
Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting.
Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices.
Active Directory user management and permissions.
Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO).

Benefits

Comp & perks

Paid time off
Comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporthelp deskdesktop supportWindows OSWindows ServermacOSLinuxTCP/IPVLANsDNS

Soft Skills

customer servicetechnical supportdecision makingindependent self-startercollaborationproblem solvingtime managementcommunicationadaptabilityattention to detail

Certifications

CompTIA A+Network+Microsoft Role-BasedITIL Foundation