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Senior Customer Service Representative – Part-time
TrulieveSenior Customer Service Representative supporting retail operations at Trulieve. Handling customer inquiries and escalations while providing a world-class experience to patients.
About the role
Key responsibilities & impact- Provide a world class experience with an emphasis on top box interactions.
- Educate customers and employees on products, prices, and promotions.
- Assist retail stores and customers by placing orders for delivery/pickup.
- Speaks clearly and documents interactions with customers and internal business partners.
- Follow the daily schedule provided by Management.
- Identify individual employee and internal departmental training needs through documenting call reasons and issues.
- Quantify issues and opportunities associated with patient escalations and complaints.
- Review and thoroughly understand all departmental policies, procedures, and job aides routinely.
Requirements
What you’ll need- Must have at least 1 year of experience in Customer Service
- Call Center experience is a plus
- Bilingual (Spanish) is a plus
- High school diploma or equivalent education required
- Must successfully complete a comprehensive background screening.
Benefits
Comp & perks- A comprehensive benefits package including paid time off
ATS Keywords
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Soft Skills
customer servicecommunicationdocumentationproblem-solvingtraining needs identification
Certifications
high school diploma