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About the role
Key responsibilities & impact- Provide new hire orientation and onboarding support for operational leaders, including presenting company onboarding materials and ensuring a seamless onboarding experience (Where Applicable).
- Validate new hire eligibility as well as transfer/promotion/demotion internal eligibility.
- Serve as the primary point of contact for employee concerns, complaints, and workplace issues across their designated site locations.
- Conduct intake, assessment, and resolution of employee relations matters, including policy violations and behavioral concerns.
- Provide guidance to managers on handling employee issues, difficult conversations, and performance-related feedback.
- Support ADA accommodation requests in alignment with company policy and legal requirements
- Maintain accurate records of cases and documentation within systems such as NAVEX and HRIS platforms.
- Support site level HR initiatives, projects, and continuous improvement efforts within human resources and production environments.
- Support the company performance process, including guiding managers on goal setting and HRIS entry.
- Lead, facilitate and support annual listening sessions (where applicable), engagement surveys and action planning based on employee feedback.
- Foster a positive employee experience through proactive engagement, visibility on the floor and relationship building.
- Support multiple site locations, including regular travel and on-site employee engagement.
- Manage employee follow-ups, staffing coordination, and monthly reporting responsibilities.
- Manage labor relations activities at unionized locations in accordance with Collective Bargaining Agreements (CBA), including but not limited to; Grievance process facilitation, union communications, arbitration coordination and communication, responding to union information requests, facilitating and supporting training programs such as MUD assessments, TIPPS and FOE, and supporting union and non-union campaign activities in compliance with company policies and legal guidelines. (Where Applicable)
- Respond to unemployment claims and maintain appropriate documentation.
Requirements
What you’ll need- Bachelor’s degree in human resources or related field (or equivalent experience)
- 3-5 years of progressive HR experience, including business partner or employee relations roles.
- Experience supporting multi-site operations, preferably in production, manufacturing, retail or similar environments
- Strong knowledge of HRIS systems and case management tools (e.g., NAVEX or similar).
- Experience in union environments and labor relations is strongly preferred.
- Demonstrated ability to influence leadership, manage complex employee relations issues, and drive HR initiatives.
- Strong analytical skills or other relevant skills
- Detail-oriented with excellent problem-solving skills.
- Effective communication, collaboration, and organizational skills.
- Ability to work in a fast-paced and dynamic work environment.
- Flexibility of hours – some nights and weekends required.
Benefits
Comp & perks- A comprehensive benefits package including paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employee relationsonboardingADA accommodationgoal settingcase managementlabor relationsgrievance processunion communicationsperformance managementproblem-solving
Soft Skills
communicationcollaborationorganizationalanalyticaldetail-orientedinfluencingrelationship buildingflexibilityengagementproactive
Certifications
Bachelor’s degree in human resourcesequivalent experience