FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesAzureDNSITSMLinuxMacOSServiceNowTCP/IP
About the role
Key responsibilities & impact- Deliver exceptional customer service and technical support to internal employees
- Provide on-site and remote IT support for locations nationwide
- Respond promptly to support requests via phone, email, or ticketing system
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, mobile devices, peripherals, and network equipment
- Install, configure, and maintain operating systems, applications, and security tools
- Manage user accounts, including password resets and access permissions
- Perform routine system maintenance and updates
- Document issues, resolutions, and processes in the IT knowledge base
- Support IT projects such as upgrades, deployments, and migrations
- Ensure compliance with IT policies and security standards
- Maintain accurate documentation for managed stores and update during quarterly site visits
- Administer Microsoft Azure, Office 365, and related applications
- Troubleshoot network-related issues and assist with MDM platform management
- Collaborate with IT Service Management to ensure a seamless support experience
- Audit and streamline manual software processes and contribute to automation initiatives
- Provide innovative solutions for complex technical challenges
- Respond to critical technical needs on a 24/7 basis
- Travel up to 35% nationwide
- Provide IT support for retail locations, including POS systems, printers, network connectivity, and store-specific applications
- Resolve issues impacting store operations quickly to minimize downtime
- Coordinate with vendors and internal teams for hardware replacements and repairs
- Assist with planning and execution of IT installations for new store openings and remodels
- Deploy and configure network equipment, POS systems, workstations, and peripherals
- Perform site readiness checks and ensure all IT systems are operational before launch
- Document installation processes and maintain accurate inventory of deployed assets.
Requirements
What you’ll need- At least 3 years in IT support, help desk, or desktop support roles within an enterprise environment
- Ability to make sound, timely decisions in a fast-paced setting
- Independent self-starter
- Associate’s or bachelor’s degree in IT, Computer Science, or related field (preferred)
- Certifications such as CompTIA A+, Network+ , Microsoft Role-Based , or ITIL Foundation (preferred)
- Advanced knowledge of Windows OS and Windows Server; familiarity with macOS and Linux
- Proficiency in Office 365, Azure, Intune, SharePoint, and advanced O365 troubleshooting
- Strong understanding of TCP/IP, VLANs, DNS, DHCP, VPN, and Wi-Fi troubleshooting
- Hardware/software troubleshooting for desktops, laptops, printers, peripherals, and mobile devices
- Active Directory user management and permissions
- Remote support tools (TeamViewer, Remote Desktop) and ITSM platforms (Zendesk, ServiceNow, ADO)
- Assist in managing mobile device platforms and legacy systems
- Communicate clearly and patiently with non-technical users
- Identify root causes and implement effective solutions
- Prioritize multiple tickets and meet SLAs
- Work effectively with IT teams and cross-functional departments.
Benefits
Comp & perks- A comprehensive benefits package including paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supporthelp deskdesktop supportWindows OSWindows ServermacOSLinuxTCP/IPVLANsDNS
Soft Skills
customer servicedecision makingindependent self-startercommunicationproblem solvingprioritizationcollaborationpatiencetime managementadaptability
Certifications
CompTIA A+Network+Microsoft Role-BasedITIL Foundation