Assistant General Manager

Trulieve

Assistant General Manager overseeing store personnel and operations for Trulieve's retail team. Ensuring compliance and delivering exceptional customer experiences in a regulated industry.

Posted 6/3/2026full-timePittsburgh • Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Partner with the General Manager to plan and implement strategies to drive service standards and positive sales results
Maintain brand standards in visual merchandising
Ensure consistent regulatory compliance with all state specific regulations
Review, communicate and ensure compliance with all company SOPs and work with the general manager and other leaders to assure that any changes are communicated to employees
Along with the General Manager, provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
Monitor and maintain store inventory
Responsible for handling and resolving patient issues and escalations when on duty
Maintain professional working relationships with business partners
Assist the General Manager in managing labor budget to meet the needs of the business
Maintain strict confidentiality and compliance
Perform other tasks that have been assigned by management

Requirements

What you’ll need

Two years of related experience and/or training or equivalent combination of education and experience
Prior management experience, preferably in retail and/or customer service area is a plus
Must have prior cash handling experience
Must possess the ability to train, develop and evaluate a team of 40+ employees
Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
Ability to interact with customers and team members respectfully and politely

Benefits

Comp & perks

A comprehensive benefits package including paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cash handlinginventory managementdata analysisregulatory compliancevisual merchandisingSOP compliancetraining and developmentcustomer servicebudget managementconfidentiality

Soft Skills

interpersonal skillsprofessionalismcommunicationteam developmentconfidentialitydiscretionproblem-solvingcoachingleadershipcustomer interaction