Security Operations Center (SOC) Operator, Night Shift

Trulieve

SOC Operator responsible for monitoring security incidents and managing access control at Trulieve. Collaborating with emergency services and ensuring the safety of facilities in Tallahassee.

Posted 5/13/2026full-timeTallahassee • Florida • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Call Management: Answer incoming calls promptly and professionally.
Protect and verify information about security concerns and incidents, ensuring accurate documentation.
Access Control: Manage and verify access requests through web-based systems.
Provide access to authorized personnel and terminate access when necessary, ensuring compliance with company policies.
Vendor Dispatching: Efficiently dispatch vendors and service providers as required, ensuring timely response to maintenance and security needs.
Emergency Support: Collaborate with emergency services (WME) to provide necessary support during incidents.
Maintain clear communication and help coordinate responses as needed.
Asset Protection: Monitor CCTV and alarm systems to ensure the security of company assets.
Identify and report any suspicious activities or security breaches.
Documentation & Reporting: Maintain accurate records of all activities, incidents, and communications.
Prepare reports as required for management review.

Requirements

What you’ll need

A high school diploma or equivalent and an associate or bachelor’s degree in a related field are preferred.
Previous experience in a security operations center, law enforcement, or similar role is highly desirable.
Certification in security or emergency response (e.g., CPR, First Aid) is a plus.
Proficiency in Microsoft Office Suite and other relevant software applications.
One or more years of SOC-like work experience.
One or more years inside a Security Operations environment.
Experience in call centers, agile project management, and leadership.
Must be results-oriented, communication, conflict management, people management, reporting, critical thinking, problem-solving, and planning and organization skills.
Candidate will possess the ability to be a successful self-starter.
Possess excellent communication, negotiation, and managerial skills.
Experience with conflict resolution and de-escalation.
Experience with complex problem-solving and being detail-oriented.
Have excellent communication skills, both written and verbal.

Benefits

Comp & perks

Paid time off 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

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Hard Skills & Tools

call managementaccess controlvendor dispatchingCCTV monitoringalarm systemsdocumentationreportingsecurity operationsemergency responseconflict resolution

Soft Skills

communicationproblem-solvingcritical thinkingplanning and organizationpeople managementnegotiationleadershipresults-orientedself-starterdetail-oriented

Certifications

high school diplomaassociate degreebachelor's degreeCPR certificationFirst Aid certification