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Senior Customer Service Representative
TrulieveSenior Customer Service Representative at Trulieve providing top-notch customer support for retail operations in Clearwater. Educating consumers on products and managing escalation issues.
About the role
Key responsibilities & impact- Provide a world class experience with an emphasis on top box interactions.
- Educate customers and employees on products, prices, and promotions.
- Assist retail stores and customers by placing orders for delivery/pickup.
- Speaks clearly and documents interactions with customers and internal business partners.
- Follow the daily schedule provided by Management.
- Identify individual employee and internal departmental training needs through documenting call reasons and issues.
- Quantify issues and opportunities associated with patient escalations and complaints.
- Review and thoroughly understand all departmental policies, procedures, and job aides routinely.
Requirements
What you’ll need- Must have at least 1 year of experience in Customer Service
- Call Center experience is a plus.
- Bilingual (Spanish) is a plus.
- Must be at least 21 years of age.
- High school diploma or equivalent education required.
- Must successfully complete a comprehensive background screening.
Benefits
Comp & perks- A comprehensive benefits package including paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationdocumentationtraining needs identificationproblem quantification
Certifications
high school diplomabackground screening