Trulieve

General Manager

Trulieve

full-time

Posted on:

Location Type: Office

Location: Destin • Florida • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • The General Manager will be responsible for leadership and supervision of store personnel, inventory tracking and management, achieving key performance metrics, and ensuring the efficient daily operations of the store.
  • This role is responsible for ensuring regulatory compliance while delivering exceptional customer experience.
  • Plan and implement strategies to drive service standards and positive sales results
  • Maintain brand standards in visual merchandising
  • Ensure consistent regulatory compliance with all state specific regulations
  • Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
  • Evaluate employee performance and identify hiring and training needs
  • Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
  • Monitor and maintain store inventory
  • Responsible for handling and resolving patient issues and escalations
  • Maintain professional working relationships with business partners
  • Schedule effectively within labor budget to meet the needs of the business
  • Maintain strict confidentiality and compliance
  • Perform other tasks that have been assigned by management.

Requirements

  • Bachelor’s degree preferred, four years related experience and/or training or equivalent combination of education and experience
  • Prior management experience, preferably in retail and/or customer service area is a plus
  • Must have prior cash handling experience
  • Must possess the ability to train, develop and evaluate a team of 40+ employees
  • Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
  • Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
  • Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
  • Ability to interact with customers and team members respectfully and politely
  • Must possess a valid driver’s license and pass a MVR background check (delivery locations only)
  • Must be able to pass a level 1 and level 2 background check
  • Must be at least 21 years of age
  • Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
  • Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.
Benefits
  • comprehensive benefits package including paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
inventory managementcash handlingdata analysisemployee trainingperformance evaluationregulatory compliancevisual merchandisingcustomer servicestrategic planningSOP compliance
Soft skills
leadershipinterpersonal skillscommunicationprofessionalismconfidentialityflexibilityintegrityteam developmentproblem-solvingcustomer interaction
Certifications
Bachelor's degreevalid driver's licenselevel 1 background checklevel 2 background check