Director, Learning Experience Design & Delivery

Truliant Federal Credit Union

Director of Learning Experience Design leading enterprise learning initiatives and team development in instructional design and facilitation. Focused on modern learning strategies and organizational capability enhancement.

Posted 5/21/2026full-timeWinston-Salem • North Carolina • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Leads and evolves the enterprise learning design, development, and facilitation capability
Leads managers of Learning Experience Design and Facilitation, ensuring strong leadership, coaching, and team development
Oversees Learning Experience Designers and Facilitators in creating and delivering high-quality learning solutions
Establishes enterprise standards, tools, templates, and governance for consistent, high-quality, evidence-based learning experiences
Builds a culture of innovation, collaboration, learner-centered design, and continuous capability evolution
Drives the evolution of learning design and facilitation practices to align with modern learning science, technologies, and digital approaches
Upskills curriculum developers into Learning Experience Designers and transitions trainers into facilitator-coach roles focused on engagement and application
Builds capability in modern development tools, digital media, AI-assisted content creation, and rapid-development technologies
Establishes and enforces standards to ensure learning solutions apply adult learning principles, accessibility standards, and science-backed methodologies such as spaced learning, retrieval practice, and performance support
Oversees design reviews, content lifecycle management, and internal quality assurance processes
Promotes innovative modalities such as blended learning, microlearning, simulations, scenario-based learning, and in-the-flow-of-work support
Ensures facilitators deliver consistent, high-quality learning experiences and provides coaching and development to strengthen facilitation capability
Ensures readiness for pilot sessions, program launches, and enterprise learning deployments
Manages capacity planning, workload distribution, and resource allocation across multiple learning initiatives
Deploys designers and facilitators to project teams and ensures effective operation within a matrixed environment
Partners with Learning Business Partners, Academy Directors, Technology teams, and Measurement & Insights to align solutions, integrate platforms, and assess effectiveness
Engages subject matter experts and business leaders to ensure learning solutions reflect operational realities and support the adoption of new capabilities
Contributes to the evolution of the Learning & Performance strategy by tracking emerging trends, introducing modern tools, and using data and feedback to drive continuous improvement

Requirements

What you’ll need

Bachelor’s degree in Instructional Design, Organizational Development, Education, or related field required; Master’s preferred
10+ years of experience in Learning & Development, including experience in learning design, learning technology, and learning delivery required
5+ years of leadership experience, including managing managers or senior professionals required
Demonstrated success leading enterprise learning initiatives in complex, matrixed organizations required
Experience applying modern learning design methodologies and technologies required
Experience implementing digital learning strategies and scalable learning programs required
Deep expertise in learning experience in design, instructional design, and adult learning principles required
Experience implementing digital, blended, and performance-based learning strategies required
Financial services or other regulated industry experience preferred

Benefits

Comp & perks

No-cost employee Medical, dental, vision coverage
Prescription benefits (including mail order)
Paid holidays and Paid Time Off (PTO)
401(k) plan with contribution matching
Paid community involvement volunteers hours
Paid group life Insurance
Teammate loan discounts
Tuition reimbursement
Short and long-term disability
Health & Wellness program
Teledoc (physician video conferencing)
Onsite fitness facilities or health club reimbursement
Employee Assistance Program (EAP)
Medical flexible spending account
Dependent care flexible spending account

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

learning designlearning technologylearning deliveryinstructional designadult learning principlesdigital learning strategiesblended learningperformance-based learningcurriculum developmentcoaching

Soft Skills

leadershipteam developmentinnovationcollaborationlearner-centered designcapacity planningworkload distributionresource allocationcoaching and developmentengagement

Certifications

Bachelor’s degree in Instructional DesignBachelor’s degree in Organizational DevelopmentBachelor’s degree in EducationMaster’s degree in related field