Truliant Federal Credit Union

Systems Engineer

• Acts as an application administrator and subject matter expert (SME) for designated business applications.
• Serves as Level-2 support for any critical business application related issues.
• Utilizes the vendor client site, focus and advisory groups, and training events to stay informed of all applicable information about assigned core business applications.
• Manages tickets, product configurations, and ongoing maintenance of assigned applications and services.
• Assists with new product enhancements, including testing, hot fixes, and database refreshes.
• Manages internal tickets to completion with little to no supervision.
• Oversees the management and resolution of tickets opened with vendors for applications they administer.
• Collaborates with Information Security, Database, and Infrastructure Services teams to configure and administer applications/products, ensuring reliability and security for all users and members.
• Assists with after-hours support to implement business-critical updates and modifications.
• Assists with testing efforts, including functional, system, regression, and automated testing, and executes automated testing scripts.
• Executes SQL queries to identify and resolve technical issues, collaborating with vendor support as needed.
• Develops and maintains detailed technical documents, including workflows, technical specifications, data analysis, and updating end to end system documentation.
• For non-corporate projects, assists with task creation and execution of tasks and provides insight and support to projects, as requested.
• Works closely with project managers, business analysts, and other systems analysts to ensure successful system implementation.
• Evaluates enhancements, releases, and new product offerings to identify and communicate business value and operational efficiencies.
• Performs application upgrade planning, management, and implementation efforts involving cross-functional teams and vendors, ensuring successful outcomes and adheres to change control processes for all assigned applications.
• Provides work effort/estimates and actual hours for assigned tickets and project tasks.
• Monitors vendor/service provider performance to ensure quality and service levels are maintained.
• Assists with other tasks and projects as assigned.
• Timely logging of time spent on project and task work.

IT Systems Analyst