Truliant Federal Credit Union

Product Designer

• Leads and evolves the enterprise learning design, development, and facilitation capability
• Leads managers of Learning Experience Design and Facilitation, ensuring strong leadership, coaching, and team development
• Oversees Learning Experience Designers and Facilitators in creating and delivering high-quality learning solutions
• Establishes enterprise standards, tools, templates, and governance for consistent, high-quality, evidence-based learning experiences
• Builds a culture of innovation, collaboration, learner-centered design, and continuous capability evolution
• Drives the evolution of learning design and facilitation practices to align with modern learning science, technologies, and digital approaches
• Upskills curriculum developers into Learning Experience Designers and transitions trainers into facilitator-coach roles focused on engagement and application
• Builds capability in modern development tools, digital media, AI-assisted content creation, and rapid-development technologies
• Establishes and enforces standards to ensure learning solutions apply adult learning principles, accessibility standards, and science-backed methodologies such as spaced learning, retrieval practice, and performance support
• Oversees design reviews, content lifecycle management, and internal quality assurance processes
• Promotes innovative modalities such as blended learning, microlearning, simulations, scenario-based learning, and in-the-flow-of-work support
• Ensures facilitators deliver consistent, high-quality learning experiences and provides coaching and development to strengthen facilitation capability
• Ensures readiness for pilot sessions, program launches, and enterprise learning deployments
• Manages capacity planning, workload distribution, and resource allocation across multiple learning initiatives
• Deploys designers and facilitators to project teams and ensures effective operation within a matrixed environment
• Partners with Learning Business Partners, Academy Directors, Technology teams, and Measurement & Insights to align solutions, integrate platforms, and assess effectiveness
• Engages subject matter experts and business leaders to ensure learning solutions reflect operational realities and support the adoption of new capabilities
• Contributes to the evolution of the Learning & Performance strategy by tracking emerging trends, introducing modern tools, and using data and feedback to drive continuous improvement

Director, Learning Experience Design & Delivery

Business Intelligence Analyst

• The Business Insights Analyst combines business understanding with advanced data analytical skills
• They proactively extract meaningful insights from data and clearly communicate findings to drive informed, strategic business decisions
• They are detail-oriented, agile, and highly focused on delivering value and data-driven actionable insights that align with the organization’s overall goals
• Partners with business leaders to proactively analyze and anticipate business issues incorporating company and industry knowledge, mathematical and technological expertise, and sound analytical processes
• Works independently with primary and cross-functional departments, C-Suite and the Data Analytics Manager to establish and recommend relevant department KPIs that measure the effectiveness of business decisions and strategy while tightly supporting these recommendations with data
• Conducts predictive analyses and trend analyses to make recommendations for new or modified KPIs
• Uses statistical tools and methods to extract, organize, interpret, forecast and present data to identify patterns and trends using the Truliant data models, outside data, and other complex data sets
• Creates and deploys data models, data visualizations, and dashboards that engage a non-technical audience while adhering to the Truliant standards
• Collaborates with senior leaders to develop dashboards to aid in monitoring progress to goals
• Mines, processes, and analyzes internal and external data, business results, and member information; develops a good understanding of the business problems and models, objectives, issues, and challenges by interacting and collaborating with the users and stakeholders
• Serves as the data expert for assigned lines of businesses within the organization
• Ensures delivered analyses meet the needs of the end user by providing data that is accurate, timely relevant, and presented in a meaningful, non-technical way
• Performs ad-hoc data requests and ad-hoc analyses
• Performs analyses to assess the quality and meaning of data; makes recommendations for data quality and data enrichment
• Interacts regularly with C-Suite providing clear, non-technical presentations on recommendations and findings
• Collaborate closely and provide necessary guidance to developers in order to implement requirements
• Assists with other tasks and projects as assigned

Business Insights Analyst

• Plans and runs usability tests, reviews, and research to find issues and opportunities to improve the digital experience across multiple solutions such as online/mobile banking, payments, account opening, loan origination, etc.
• Assists with testing and validation of new digital products/services, system enhancements, and defect resolutions to ensure quality and alignment with member needs.
• Participates in system issue resolution by helping to replicate, document, and evaluate member-impacting problems and provide recommendations for fixes.
• Collaborates with third-party vendors to coordinate user testing, gather feedback, and evaluate vendor-provided solutions for usability and accessibility.
• Analyzes qualitative and quantitative data to generate actionable insights that inform design and digital product decisions.
• Collaborates with cross-functional teams to advocate for best-in-class member experience through the product lifecycle.
• Documents and presents findings, user journeys, and recommendations to stakeholders in a clear and compelling way.
• Supports accessibility standards (WCAG, ADA) and ensures digital platforms are inclusive for all members.
• Partners with Digital Product Managers to validate new features and enhancements through testing and pilot programs.
• Advocates for members in all project discussions, ensuring that decisions are made based on user needs, behaviors, and expectations.
• Monitors member feedback channels and analytics to proactively identify friction in the digital experience.
• Stays current with UX trends, digital banking best practices, and emerging financial technologies, bringing forward innovative ideas to improve engagement.
• Assists with other tasks and projects as assigned.

UX Specialist

Systems Engineer

• Acts as an application administrator and subject matter expert (SME) for designated business applications.
• Serves as Level-2 support for any critical business application related issues.
• Utilizes the vendor client site, focus and advisory groups, and training events to stay informed of all applicable information about assigned core business applications.
• Manages tickets, product configurations, and ongoing maintenance of assigned applications and services.
• Assists with new product enhancements, including testing, hot fixes, and database refreshes.
• Manages internal tickets to completion with little to no supervision.
• Oversees the management and resolution of tickets opened with vendors for applications they administer.
• Collaborates with Information Security, Database, and Infrastructure Services teams to configure and administer applications/products, ensuring reliability and security for all users and members.
• Assists with after-hours support to implement business-critical updates and modifications.
• Assists with testing efforts, including functional, system, regression, and automated testing, and executes automated testing scripts.
• Executes SQL queries to identify and resolve technical issues, collaborating with vendor support as needed.
• Develops and maintains detailed technical documents, including workflows, technical specifications, data analysis, and updating end to end system documentation.
• For non-corporate projects, assists with task creation and execution of tasks and provides insight and support to projects, as requested.
• Works closely with project managers, business analysts, and other systems analysts to ensure successful system implementation.
• Evaluates enhancements, releases, and new product offerings to identify and communicate business value and operational efficiencies.
• Performs application upgrade planning, management, and implementation efforts involving cross-functional teams and vendors, ensuring successful outcomes and adheres to change control processes for all assigned applications.
• Provides work effort/estimates and actual hours for assigned tickets and project tasks.
• Monitors vendor/service provider performance to ensure quality and service levels are maintained.
• Assists with other tasks and projects as assigned.
• Timely logging of time spent on project and task work.

Director, Learning Experience Design & Delivery

Business Insights Analyst

UX Specialist

IT Systems Analyst