Truliant Federal Credit Union

UX Specialist

Truliant Federal Credit Union

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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About the role

  • Plans and runs usability tests, reviews, and research to find issues and opportunities to improve the digital experience across multiple solutions such as online/mobile banking, payments, account opening, loan origination, etc.
  • Assists with testing and validation of new digital products/services, system enhancements, and defect resolutions to ensure quality and alignment with member needs.
  • Participates in system issue resolution by helping to replicate, document, and evaluate member-impacting problems and provide recommendations for fixes.
  • Collaborates with third-party vendors to coordinate user testing, gather feedback, and evaluate vendor-provided solutions for usability and accessibility.
  • Analyzes qualitative and quantitative data to generate actionable insights that inform design and digital product decisions.
  • Collaborates with cross-functional teams to advocate for best-in-class member experience through the product lifecycle.
  • Documents and presents findings, user journeys, and recommendations to stakeholders in a clear and compelling way.
  • Supports accessibility standards (WCAG, ADA) and ensures digital platforms are inclusive for all members.
  • Partners with Digital Product Managers to validate new features and enhancements through testing and pilot programs.
  • Advocates for members in all project discussions, ensuring that decisions are made based on user needs, behaviors, and expectations.
  • Monitors member feedback channels and analytics to proactively identify friction in the digital experience.
  • Stays current with UX trends, digital banking best practices, and emerging financial technologies, bringing forward innovative ideas to improve engagement.
  • Assists with other tasks and projects as assigned.

Requirements

  • Bachelor’s degree in Human-Computer Interaction, User Experience, Psychology, Information Design, or related field; or equivalent experience required.
  • 3+ years of experience in UX research, usability testing, or UX design, preferably in financial services or digital products.
  • Experience in financial services, banking, or credit unions is preferred.
  • Must be able to analyze data and member usage patterns to find problems and turn findings into improvements.
  • Must have knowledge of UX/UI design principles, journey mapping, and human-centered design practices.
  • Must have empathy and a strong desire to understand and advocate for member needs and perspectives.
  • Must have excellent verbal and written communication skills, including the ability to tell a story through data and research.
  • Must be familiar with understanding digital banking platforms, fintech solutions, and emerging technologies.
  • Must have the ability to collaborate effectively with cross-functional teams and external vendors.
  • Must have strong organizational skills and attention to detail with the ability to manage multiple priorities simultaneously.
  • Must have commitment to continuous improvement and staying current with industry trends.
  • Must have knowledge of security, compliance, and accessibility considerations related to digital experiences.
  • Must have the ability to understand business processes within the credit union, as well as understand the underlying technologies supporting those business processes.
  • Must have experience using Visio, MS Word, PowerPoint, Outlook, and MS Excel.
Benefits
  • No-cost employee Medical, dental, vision coverage
  • Prescription benefits (including mail order)
  • Paid holidays and Paid Time Off (PTO)
  • 401(k) plan with contribution matching
  • Paid community involvement volunteers hours
  • Paid group life Insurance
  • Teammate loan discounts
  • Tuition reimbursement
  • Short and long-term disability
  • Health & Wellness program
  • Teledoc (physician video conferencing)
  • Onsite fitness facilities or health club reimbursement
  • Employee Assistance Program (EAP)
  • Medical flexible spending account
  • Dependent care flexible spending account
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UX researchusability testingUX designdata analysisjourney mappinghuman-centered designaccessibility standardsdigital product validationdigital banking platformsfintech solutions
Soft Skills
empathyadvocacy for member needsverbal communicationwritten communicationcollaborationorganizational skillsattention to detailcontinuous improvementproblem-solvingstorytelling through data