IT Systems Analyst
Truliant Federal Credit Union
full-time
Posted on:
Location Type: Hybrid
Location: Winston-Salem • North Carolina • South Carolina • United States
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Job Level
About the role
- Acts as an application administrator and subject matter expert (SME) for designated business applications.
- Serves as Level-2 support for any critical business application related issues.
- Utilizes the vendor client site, focus and advisory groups, and training events to stay informed of all applicable information about assigned core business applications.
- Manages tickets, product configurations, and ongoing maintenance of assigned applications and services.
- Assists with new product enhancements, including testing, hot fixes, and database refreshes.
- Manages internal tickets to completion with little to no supervision.
- Oversees the management and resolution of tickets opened with vendors for applications they administer.
- Collaborates with Information Security, Database, and Infrastructure Services teams to configure and administer applications/products, ensuring reliability and security for all users and members.
- Assists with after-hours support to implement business-critical updates and modifications.
- Assists with testing efforts, including functional, system, regression, and automated testing, and executes automated testing scripts.
- Executes SQL queries to identify and resolve technical issues, collaborating with vendor support as needed.
- Develops and maintains detailed technical documents, including workflows, technical specifications, data analysis, and updating end to end system documentation.
- For non-corporate projects, assists with task creation and execution of tasks and provides insight and support to projects, as requested.
- Works closely with project managers, business analysts, and other systems analysts to ensure successful system implementation.
- Evaluates enhancements, releases, and new product offerings to identify and communicate business value and operational efficiencies.
- Performs application upgrade planning, management, and implementation efforts involving cross-functional teams and vendors, ensuring successful outcomes and adheres to change control processes for all assigned applications.
- Provides work effort/estimates and actual hours for assigned tickets and project tasks.
- Monitors vendor/service provider performance to ensure quality and service levels are maintained.
- Assists with other tasks and projects as assigned.
- Timely logging of time spent on project and task work.
Requirements
- Bachelor’s degree, or equivalent experience, in Information Technology, Business Administration, or a related field required.
- Minimum of 1 year of experience as a Systems Analyst, or equivalent role, preferably in financial services, banking, or credit unions required.
- Experience with Fiserv software solutions preferred.
- Must have a strong understanding of business processes, particularly within a credit union or financial institution context.
- Must have excellent communication skills in English, both verbal and written.
- Must have excellent analytical, problem-solving, and critical thinking skills.
- Must have effective communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
- Must be able to work on multiple projects concurrently in fast paced and complex business environment under minimal supervision.
- Must understand the security aspects of the application(s) in regards to user access, user roles, imported data, exported data and data storage.
- Must have ability to solve practical problems and deal with a variety of situations exercising flexibility, critical thinking skills and sound judgment in a fast-paced environment.
- Must have excellent interpersonal skills and the ability to get along with diverse personalities.
- Must have strong organizational abilities, with attention to detail.
- Must be familiar with data analysis tools such as SQL, Tableau, or Power BI.
- Must be proficient in MS Outlook, Excel, Word, PowerPoint, Visio and Project.
- Must be able to work in a general office environment.
- Must be flexible and able to shift resources and priorities as required.
- Should possess a strong commitment to providing excellent service to Truliant’s members, both internal and external.
Benefits
- No-cost employee Medical, dental, vision coverage
- Prescription benefits (including mail order)
- Paid holidays and Paid Time Off (PTO)
- 401(k) plan with contribution matching
- Paid community involvement volunteers hours
- Paid group life Insurance
- Teammate loan discounts
- Tuition reimbursement
- Short and long-term disability
- Health & Wellness program
- Teledoc (physician video conferencing)
- Onsite fitness facilities or health club reimbursement
- Employee Assistance Program (EAP)
- Medical flexible spending account
- Dependent care flexible spending account
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLdata analysisautomated testingfunctional testingsystem testingregression testingapplication administrationproduct configurationticket managementbusiness process analysis
Soft Skills
communication skillsanalytical skillsproblem-solving skillscritical thinkinginterpersonal skillsorganizational skillsattention to detailflexibilityjudgmenttime management