Truist

Senior ServiceNow Developer – Catalog, Custom Apps & Integrations

Truist

full-time

Posted on:

Location Type: Office

Location: Atlanta • North Carolina • Virginia • United States

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Job Level

Senior

Tech Stack

ServiceNowSOAP

About the role

  • Design, develop, and maintain ServiceNow Service Catalog items, record producers, workflows, UI policies, and client scripts
  • Build and enhance custom ServiceNow applications using scoped applications and best practice architecture
  • Develop and support integrations using REST/SOAP APIs, IntegrationHub, MID Servers, and scripted integrations
  • Write clean, efficient server side and client side scripts (Business Rules, Script Includes, UI Actions, etc.)
  • Collaborate with product owners, process owners, and platform architects to refine requirements and technical designs
  • Ensure solutions align with ServiceNow best practices, performance standards, and upgrade readiness
  • Troubleshoot and resolve platform issues, defects, and performance concerns
  • Support platform upgrades, patching, and ongoing optimization efforts
  • Contribute to documentation, technical standards, and knowledge sharing

Requirements

  • Bachelor’s degree and eight to twelve years of experience as a developer or equivalent education and related training or experience
  • 5+ years of hands‑on ServiceNow development experience
  • Deep specialized and/or broad functional knowledge
  • Sound understanding of business and organizational strategies and processes
  • Ability to interpret internal and external business challenges and recommend best practices
  • Ability to lead complex projects
  • Sophisticated analytical skills and the ability to solve complex technical and business problems
  • Ability to influence others at senior levels to adopt a new perspective
  • Strong troubleshooting and problem‑solving skills
  • ServiceNow certifications (e.g., CSA, CAD, CIS – Application Development)
Benefits
  • Medical, dental, vision, life insurance
  • Disability, accidental death and dismemberment
  • Tax-preferred savings accounts
  • 401k plan
  • At least 10 days of vacation and 10 sick days during first year
  • Paid holidays
  • Specific benefits may vary by position and division
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
ServiceNowREST APIsSOAP APIsIntegrationHubMID ServersBusiness RulesScript IncludesUI Actionsclient side scriptsserver side scripts
Soft Skills
analytical skillsproblem-solving skillsleadershipcollaborationcommunicationinfluencetroubleshootingorganizational strategiesbusiness process understandingrecommendation of best practices
Certifications
CSACADCIS