Application Architect – Amazon Connect SME
Truist
full-time
Posted on:
Location Type: Office
Location: Charlotte • North Carolina • United States
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About the role
- Deliver technically complex solutions
- Perform system integration support for all project work
- Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design
- Develop customized coding, software integration, perform analysis, configure solutions
- Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions
- Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production
- Build in and maintain security controls and monitoring in support of company standards
- Actively participate in refining user stories, responsible for design, developing, and maintaining automated unit testing
Requirements
- Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience
- In-depth knowledge in information systems and ability to identify, apply, and implement best practices
- Understanding of key business processes and competitive strategies related to the IT function
- Ability to plan and manage projects and solve complex problems by applying best practices
- Ability to provide direction and mentor less experienced teammates
- Proficiency in the Amazon Connect console and flow designer
- Knowledge of contact routing strategies, queues, and agent configurations
- Understanding of AWS services relevant to Amazon Connect (e.g., Lambda, S3, Dynamo DB)
- Deep understanding of contact center resiliency and AWS multi‑region redundancy
- Strong understanding of telephony carrier networks and routing, including SIP trunking, PSTN path analysis, and capacity planning
- AWS technical certifications (Cloud Practitioner, Solution Architect, Developer)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) plan
- 10 days of vacation
- 10 sick days
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
software integrationautomated unit testingsystem integrationcodinganalysisconfigurationproject managementproblem solvingcontact routing strategiestelephony carrier networks
Soft Skills
consultationmentoringcollaborationcommunicationleadershipproblem solvingplanningdirection providinguser story refinementsupport
Certifications
AWS Cloud PractitionerAWS Solution ArchitectAWS Developer