Sales Support Specialist II
Truist
full-time
Posted on:
Location Type: Office
Location: Atlanta • Florida • North Carolina • United States
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Tech Stack
About the role
- Leads or coordinates project planning activities for large, complex projects to devise a feasible plan that achieves the goals and objectives of the project and is aligned with the business strategy.
- Defines problems and scope parameters, organizes project teams, assigns individual responsibilities, develops project schedules and milestones, identifies structures of authority and processes for decision making, and determines resource requirements.
- Understands and articulates the expectations for the project deliverable/s and ensures shared understanding within the team.
- Establishes and maintains relationships with all stakeholders and manages resources throughout the entire project.
- Measures project performance using appropriate systems, tools and techniques.
- Reports on the status of projects including key performance indicators (KPIs), cost, timing, and staffing.
- Troubleshoots and manages activities to ensure adherence to internal and external quality standards.
- Performs risk management to minimize project risks.
- Identifies/resolves obstacles to completing project on time and within budget.
- Recommends schedule changes, cost adjustments or resource additions when necessary.
- Uses appropriate verification techniques to manage changes in project scope, schedule, and cost.
- Creates and maintains comprehensive project documentation.
- Identifies and resolves difficult complex issues, reports and escalates to management as needed.
- Serves as an individual contributor with responsibility in a professional or technical discipline or specialty, but may manage two or fewer employees.
- Potentially directs the work, coaches or reviews the work of lower level professionals.
Requirements
- Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience.
- 5-7 years progressive related experience in either a consulting, project management or process improvement related role.
- Expert-level understanding of project management framework and methodologies.
- Highly developed skills and experience in developing and implementing processes, standards and operational plans that will have an impact on the achievement of functional results.
- Proven leadership in the implementation of complex projects, issue resolution, communication, interpersonal and negotiation skills.
- The ability to communicate with and influence others, conduct difficult negotiations and manage to stringent timelines for project deliverables.
- Expert-level cost and risk management skills.
- Demonstrated advanced understanding of business and technology organization, resources, priorities, needs and policies.
- Proven ability to make decisions under pressure and bring clarity to ambiguous assignments.
- Demonstrated ability to effectively manage time, delegate and problem-solve.
- Advanced working knowledge of business matters, finance, planning, and forecasting.
- Advanced degree in a relevant field of work (e.g., MBA) and/or Project Management Professional (PMP) certification (preferred).
- Certification in Lean Six Sigma or similar process improvement, facilitation, and project management methodologies (preferred).
Benefits
- medical, dental, vision, life insurance
- disability
- accidental death and dismemberment
- tax-preferred savings accounts
- 401k plan
- vacation
- sick days
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementcost managementrisk managementprocess improvementproject schedulingKPI measurementproject documentationissue resolutionnegotiationbusiness analysis
Soft Skills
leadershipcommunicationinterpersonal skillsproblem-solvingtime managementdelegationinfluencedecision makingcoachingrelationship management
Certifications
Project Management Professional (PMP)Lean Six Sigma