Wholesale Payments Client Implementation Specialist
Truist
full-time
Posted on:
Location Type: Office
Location: Orlando • Florida • North Carolina • United States
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About the role
- Responsible and accountable for implementing mid- to large-sized or moderately complex clients, services, and projects
- Leads and directs communications with internal personnel and clients regarding all aspects of implementation efforts, conducted in a timely and accurate manner
- Demonstrates advanced business acumen and utilizes experienced understanding of business line and a basic understanding of the overall firm to resolve implementation issues effectively, maintain project deadlines, mitigate risk, and meet client needs
- Provides visibility and transparency regarding implementation status throughout
- Documents all interactions and relevant information in an accurate and timely manner
- Meets sometimes less-clearly defined demands and proactively negotiates across multiple departments
- Adheres to Wholesale Payments agreements and documents policies and procedures
- Maintains strong and open partnerships with LOB, Sales, and other stakeholders to provide mutual feedback on business processes, internal relationships, organizational strengths, and opportunities for improvement
- Proactively informs and/or engages leaders and others to communicate issues, risks, and opportunities to business partners
- Routinely uses significant judgement on moderate to complex business problems
- Employs expert problem-solving capabilities to develop creative and tailored solutions
- Works with more senior staff when dealing with complex issues, larger clients, accounts, projects, or internal relationships
- Identifies, manages, and escalates concerns and reduce basic operational, process, and compliance risk
- Executes with precision and accountability by following policies and procedures
- Provides subject matter expertise support to related teams sharing Product knowledge and solutions to better serve our clients
Requirements
- Bachelor’s Degree in a business-related field or equivalent education and related training
- Seven or more years in Wholesale Payments, bank operations, basic project management, or other related industry experience
- Excellent verbal and written communication skills including the ability to be proactive and adapt messaging based on the audience
- Ability to manage and negotiate with internal partners, vendors, and alliance relationships
- Strong interpersonal skills and an ability to build relationships and leverage networks
- Ability to adapt strategically to evolving market demands, technology, and internal initiatives, catalyzing new approaches to improve results
- In-depth knowledge of standard and complex products
- Diligent, flexible, and detail-oriented, with excellent organizational skills
- Proficient in MS Excel, MS Office, Internet, and MS Outlook
Benefits
- Medical, dental, vision, life insurance
- Disability and accidental death and dismemberment insurance
- Tax-preferred savings accounts
- 401k plan
- Paid vacation and sick days
- Paid holidays
- Possible eligibility for pension plan, restricted stock units, and/or deferred compensation plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementbusiness acumenproblem-solvingrisk managementproduct knowledgebank operationsWholesale Paymentsnegotiationorganizational skillsdetail-oriented
Soft Skills
communication skillsinterpersonal skillsrelationship buildingadaptabilityproactivityjudgmentcreativitycollaborationflexibilityleadership