Truist

Lead Infrastructure Engineer

Truist

full-time

Posted on:

Location Type: Office

Location: Greensboro • North Carolina • Virginia • United States

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Job Level

Senior

Tech Stack

AnsibleDNSServiceNowTerraformVMware

About the role

  • The Windows Server Engineer is responsible for the design, implementation, maintenance, and support of enterprise Windows Server environments
  • This role requires advanced technical expertise in the Windows Server operating system, PowerShell scripting, server upgrade methodologies, and standardized server build processes
  • The position ensures operational stability, security, and efficiency across the server ecosystem while adhering to organizational standards and compliance requirements
  • Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues
  • Responds to issues in a timely manner by receiving and investigating incidents or service tickets
  • Analyzes and observes trends with technical issues and develops recommendations for long-term improvements
  • Documents all relevant end-user interactions and steps taken to resolve incidents
  • Has occasional contact with end-users
  • Communicates status of issue resolution to internal customers
  • May engage and manage outside vendors
  • Applies in-depth knowledge of application support and an understanding of best practices
  • Typically leads moderately complex projects and participates in larger, more complex initiatives
  • Solves complex technical and operational problems
  • Acts as a resource for teammates with less experience
  • May have people management responsibilities for a small team

Requirements

  • Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience
  • In-depth knowledge in information systems and ability to identify, apply, and implement best practices
  • Understanding of key business processes and competitive strategies related to the IT function
  • Ability to plan and manage projects
  • Ability to solve complex problems by applying best practices
  • Ability to provide direction and mentor less experienced teammates
  • Ability to interpret and convey complex, difficult, or sensitive information
  • Bachelor's degree and six years of experience or an equivalent combination of education and work experience (Preferred)
  • Banking or financial services experience (Preferred)
  • 5+ years of hands‑on experience administering Windows Server OS in enterprise environments (Preferred)
  • Strong proficiency in PowerShell scripting for automation and systems administration (Preferred)
  • Demonstrated experience performing in‑place upgrades and system migrations (Preferred)
  • Solid understanding of server build standards, imaging, and lifecycle management (Preferred)
  • Familiarity with Active Directory, Group Policy, DNS, DHCP, and core Windows services (Preferred)
  • Strong problem‑solving skills with an operations‑focused mindset (Preferred)
  • Experience with Nutanix (AHV, Prism, cluster management) (Preferred)
  • Exposure to infrastructure automation frameworks (e.g., DSC, Ansible, Terraform) (Preferred)
  • Experience with ServiceNow for incident, change, problem, and CMDB processes (Preferred)
  • Understanding of virtualization technologies (Hyper‑V, VMware) (Preferred)
  • Knowledge of monitoring platforms and log aggregation tools (Preferred)
  • Manage and support Windows Server environments (2012 R2–2022) (Preferred)
  • Develop and maintain PowerShell scripts for automation (Preferred)
  • Execute and document consistent server build procedures (Preferred)
  • Troubleshoot performance, reliability, and security issues (Preferred)
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Windows ServerPowerShell scriptingserver upgrade methodologiesserver build processesapplication supportin-place upgradessystem migrationsserver build standardsinfrastructure automation frameworksvirtualization technologies
Soft Skills
problem-solvingproject managementmentoringcommunicationtroubleshootinganalytical thinkingteam leadershipcustomer serviceincident managementroot-cause analysis