Platform Engineer II
Truist
full-time
Posted on:
Location Type: Office
Location: Greensboro • North Carolina • Virginia • United States
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Tech Stack
About the role
- The Senior Windows Server Engineer serves as a subject matter expert (SME) for the enterprise Windows Server ecosystem.
- Provides technical leadership in design, engineering, maintenance, and continuous improvement of Windows Server platforms.
- Ensures reliability, scalability, security, and operational excellence across mission critical server environments.
- Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues.
- Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
- Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
- Documents all relevant end-user interactions and steps taken to resolve incidents.
- Communicates status of issue resolution to internal customers.
- Engages and manages outside vendors if necessary.
- Applies in-depth knowledge of application support and best practices.
- Typically leads moderately complex projects and participates in larger initiatives.
- Solves complex technical and operational problems.
- Acts as a resource for teammates with less experience.
- May have people management responsibilities for a small team.
Requirements
- Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
- In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
- Understanding of key business processes and competitive strategies related to the IT function.
- Ability to plan and manage projects.
- Ability to solve complex problems by applying best practices.
- Ability to provide direction and mentor less experienced teammates.
- Ability to interpret and convey complex, difficult, or sensitive information.
- Bachelor's degree and six years of experience or an equivalent combination of education and work experience. (preferred)
- Banking or financial services experience. (preferred)
- 10+ years of hands-on experience administering Windows Server OS in enterprise environments. (preferred)
- Ability to lead the design, implementation, and optimization of large-scale enterprise Windows Server environments. (preferred)
- Develop and refine OS lifecycle strategies, including in-place upgrades, migration frameworks, and modernization initiatives. (preferred)
- Define and enforce platform standards, server build patterns, and configuration baselines. (preferred)
- Guiding junior and mid-level engineers through technical mentoring, peer reviews, and knowledge-sharing sessions. (preferred)
- Solid understanding of server build standards, imaging, and lifecycle management. (preferred)
- Familiarity with Active Directory, Group Policy, DNS, DHCP, and core Windows services. (preferred)
- Experience with Nutanix (AHV, Prism, cluster management). (preferred)
- Exposure to infrastructure automation frameworks (e.g., DSC, Ansible, Terraform). (preferred)
- Experience with ServiceNow for incident, change, problem, and CMDB processes. (preferred)
- Understanding of virtualization technologies (Hyper-V, VMware). (preferred)
- Manage and support Windows Server environments (2012 R2–2022). (preferred)
- Develop and maintain PowerShell scripts for automation. (preferred)
- Execute and document consistent server build procedures. (preferred)
- Troubleshoot performance, reliability, and security issues. (preferred)
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
Windows Server OSActive DirectoryGroup PolicyDNSDHCPNutanixPowerShellinfrastructure automation frameworksvirtualization technologiesserver build standards
Soft Skills
technical leadershipproblem-solvingproject managementmentoringcommunicationanalytical thinkingteam collaborationincident managementcustomer servicetrend analysis