Associate Infrastructure Engineer
Truist
full-time
Posted on:
Location Type: Office
Location: Greensboro • North Carolina • Virginia • United States
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Tech Stack
About the role
- Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for moderately complex issues
- In this capacity, performs programming and debugging activities
- Responds to issues in a timely manner by receiving and investigating incidents or service tickets
- Analyzes and observes trends with technical issues and provides input to developing long-term improvements
- Documents all relevant end-user interactions and steps taken to resolve incidents
- Has occasional contact with end-users
- Communicates status of issue resolution to internal customers
- May engage and manage external vendors
- Applies an understanding of key business processes and practical experience to solve a range of straightforward problems
- Analyzes possible solutions using experience, judgment and precedents
- Works under moderate supervision.
Requirements
- Bachelor's degree and two years of experience in application support or development or an equivalent combination of education and work experience
- Knowledge in information systems and ability to apply that knowledge in practice
- Ability to manage competing priorities
- Ability to solve problems in straightforward situations by analyzing possible solutions using experience, judgment and precedents
- Experience participating in IT projects
- Ability to communicate complex information in straightforward situations.
- Bachelor's degree and three years of experience (preferred)
- Banking or financial services experience (preferred)
- 3 to 5+ years of hands‑on experience administering Windows Server OS in enterprise environments (preferred)
- Strong proficiency in PowerShell scripting for automation and systems administration (preferred)
- Demonstrated experience performing in‑place upgrades and system migrations (preferred)
- Solid understanding of server build standards, imaging, and lifecycle management (preferred)
- Experience with Nutanix (preferred)
- Exposure to infrastructure automation frameworks (e.g., DSC, Ansible, Terraform) (preferred)
- Experience with ServiceNow for incidents, change, problem, and CMDB processes (preferred)
- Understanding of virtualization technologies (Hyper‑V, VMware) (preferred)
- Experience managing and support Windows Server environments (2012 R2–2022) (preferred)
- Strong troubleshooting skills related to performance, reliability, and security issues (preferred)
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
PowerShell scriptingWindows Server OS administrationsystem migrationsin-place upgradesserver build standardsimaginglifecycle managementinfrastructure automation frameworksvirtualization technologiestroubleshooting
Soft Skills
problem-solvingcommunicationmanaging competing prioritiesanalyzing solutionscustomer interactionjudgmenttrend analysisdocumentationcollaborationvendor management