Truist

WP Dedicated Support Specialist II

Truist

full-time

Posted on:

Location Type: Office

Location: Charlotte • North Carolina • United States

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About the role

  • Provide white glove service to assigned clients by understanding their business
  • Listen, analyze and resolve assigned client inquiries
  • Leverage Wholesale Payments knowledge and expertise to address complex client requests
  • Be the resident subject matter expert on the department’s software systems
  • Assist management in planning and directing daily processing activities
  • Provide distinctive client experiences by building strong professional relationships
  • Routinely use significant judgement on moderate to complex business issues
  • Monitor and manage queues for service requests

Requirements

  • Bachelor’s Degree in a business-related field or equivalent education and related training
  • Five years of banking experience, two of which are in a treasury-related role
  • 1+ years of in-depth experience with treasury services from a product, sales, technical, or operational perspective
  • Excellent written and verbal communication skills
  • Strong organizational skills with the ability to provide consistent attention to detail
  • Knowledgeable of bank operations, risk and controls, and operational risk management methodologies
  • Proficient in MS Office applications including Word, Excel, and Outlook, as well as proficiency using the Internet
Benefits
  • medical, dental, vision, life insurance
  • disability
  • accidental death and dismemberment
  • tax-preferred savings accounts
  • 401k plan
  • no less than 10 days of vacation during the first year of employment
  • 10 sick days
  • paid holidays
  • potential eligibility for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
treasury servicesbank operationsrisk managementoperational risk managementclient inquiries resolutionbusiness analysisqueue management
Soft Skills
communication skillsorganizational skillsattention to detailrelationship buildingjudgment