Truffle Security Co.

Customer Success Manager

• Lead, mentor, and develop a team of Customer Success Managers and Account Managers.
• Create clear goals and success metrics, conduct pipeline reviews, and drive accountability for renewals and expansion.
• Own a portfolio of strategic and enterprise accounts to ensure retention, adoption, and satisfaction.
• Serve as a trusted advisor to customers by guiding them on best practices and aligning product capabilities to their goals.
• Forecast renewals and expansion opportunities, proactively managing pipeline and renewals.
• Build and implement Customer Success playbooks, tooling, and reporting to drive efficiency and consistency.
• Develop metrics and dashboards to track adoption, health scores, renewals, and churn.
• Work closely with Sales, Product, Engineering, Solutions Architecture, and Technical Support to deliver a seamless customer experience.
• Collect and analyze customer feedback to inform product roadmap and participate in our Customer Advisory Board (CAB).
• Champion customer lifetime value (LTV) and “stickiness” through measurable success outcomes.
• Identify at-risk accounts early and implement retention and adoption strategies.