Director, Training and Development

TrueScripts Management Services

Director of Training and Development designing and standardizing training programs at TrueScripts. Focus on onboarding and frontline role readiness for a pharmacy benefit manager.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing scalable training and development programs that align with organizational goals and performance standards. Proficient in utilizing learning management systems and training tracking tools to enhance onboarding and ongoing development processes.

Highest-signal resume keywords

Corporate Training ExperienceOrganizational DevelopmentLearning Management Systems (LMS)Project Management SkillsHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Program DevelopmentOnboarding Process DesignProcess StandardizationPerformance EvaluationContent Creation

Soft Skills

Excellent CommunicationProblem-Solving SkillsOrganizational SkillsCross-Functional Collaboration

Tools & Technologies

Training Tracking ToolsLearning Management Systems (LMS)

Industry Keywords

HealthcarePharmacy Benefit ManagementOperational Development

About the role

Key responsibilities & impact

Designs, builds, and standardizes training and development programs across TrueScripts
Creates a structured, scalable approach that aligns learning with workflows, quality standards, and performance expectations
Partners with leaders to integrate training into daily operations, key initiatives, and organizational growth
Establishes structured onboarding and role-based development programs, beginning with frontline operations
Defines clear training timelines, milestones, and expectations to ensure role readiness and consistency
Develops scalable approaches that support both new hire onboarding and ongoing team member development
Evaluates current training and onboarding practices to identify inconsistencies, gaps, and inefficiencies
Creates and implements standardized processes, documentation, and development materials across teams
Partners with subject matter experts to develop clear, consistent training content, job aids, and resources
Implements tools and systems to track onboarding progress, training completion, and development effectiveness
Continuously refines programs based on feedback, performance data, and operational needs
Collaborates with leaders across Member Care, Client Success, and other departments to ensure training aligns with real-world responsibilities

Requirements

What you’ll need

Bachelor’s degree or equivalent experience preferred
5+ years of experience in corporate training, organizational development, or operational development
Demonstrated experience building or significantly improving training or development programs, particularly in environments without established structure
Experience in healthcare, pharmacy benefit management, or related environment preferred
Strong ability to create scalable processes and bring consistency to decentralized practices
Experience working cross-functionally and influencing without direct authority
Strong organizational, project management, and problem-solving skills
Excellent communication skills, including the ability to translate complex processes into clear, actionable content
Experience with learning management systems (LMS), training tracking tools, or similar platforms preferred

Benefits

Comp & perks

A wide range of health insurance options including medical, dental and vision
A strong salary and bonus program
A robust 401k and company match
TrueScripts is transitioning to an ESOP, a team member owned company!
Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
Employee Assistance Program
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
Dream Manager Program (yes, it’s a real thing!)
A cohesive, family-based culture
Charitable contributions and volunteer time