Client Success Manager – PBM
TrueScripts Management Services
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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About the role
- Work strategically with the team for client satisfaction and service delivery.
- Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
- Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
- Assist with the execution of the client communication plan.
- Coordinate aspects of client review meetings including document preparation and reporting.
- Coordinate and participate in client meetings such as implementation calls, open enrollment events, vendor/benefit fairs, etc.
- Work directly with Client Success Executive on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
- Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
- Adjust plan parameters as directed by the client/broker.
- Provide reporting as needed to client/broker/TPA.
- Prepare and provide reporting as needed to client/broker/TPA.
- When required, log, print, and mail ID cards.
- Ensure CRM data input is accurate and complete.
- Prepare client support documents as needed.
- Execute the onboarding process involving the client, broker, TPA and data vendor.
- Participate in introductory/enrollment meetings with employees. Perform other duties as assigned by Client Success Executive.
Requirements
- College degree or applicable experience preferred.
- Capable of interfacing with TrueScripts clients to provide solutions to problems.
- Must be proficient in all Microsoft Office Products.
- Collaborative team player mindset with strong problem-solving abilities, analytical thinking, and attention to detail.
- Demonstrates strong attention to detail.
- Ability to prioritize and have good organizational skills.
- Capacity to multitask and adjust priorities based on business needs.
- Ability to communicate and work under stress effectively while always maintaining confidentiality.
- Need to be self-motivated and work with little supervision.
- Need to be adaptable and have different responsibilities given periodically.
- The drive to learn business processes specific to the Pharmacy Benefit Management (PBM) industry.
Benefits
- A wide range of health insurance options including medical, dental and vision
- A strong salary and bonus program
- A robust 401k and company match
- Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
- A wellness program including financial incentives, massage services, and fitness stipends
- Dream Manager Program (yes, it’s a real thing!)
- A cohesive, family-based culture
- Charitable contributions and volunteer time
- Lots of celebrations!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRMclaims adjudicationMicrosoft Office
Soft Skills
client satisfactionproblem-solvinganalytical thinkingattention to detailorganizational skillsmultitaskingcommunicationadaptabilityself-motivationcollaboration
Certifications
college degree