Client Success Manager – PBM

TrueScripts Management Services

Client Success Manager interfacing with leadership and supporting clients for a pharmacy benefit manager. Focusing on renewal and retention strategies while ensuring client satisfaction.

Posted 4/17/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work strategically with the team for client satisfaction and service delivery.
Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis.
Collaborate with internal teams including account management, clinical, member care, business analyst, data analytics, and business development.
Assist with the execution of the client communication plan.
Coordinate aspects of client review meetings including document preparation and reporting.
Coordinate and participate in client meetings such as implementation calls, open enrollment events, vendor/benefit fairs, etc.
Work directly with Client Success Executive on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities.
Be proficient in CRM and all aspects of proprietary software used for claims adjudication.
Adjust plan parameters as directed by the client/broker.
Provide reporting as needed to client/broker/TPA.
Prepare and provide reporting as needed to client/broker/TPA.
When required, log, print, and mail ID cards.
Ensure CRM data input is accurate and complete.
Prepare client support documents as needed.
Execute the onboarding process involving the client, broker, TPA and data vendor.
Participate in introductory/enrollment meetings with employees. Perform other duties as assigned by Client Success Executive.

Requirements

What you’ll need

College degree or applicable experience preferred.
Capable of interfacing with TrueScripts clients to provide solutions to problems.
Must be proficient in all Microsoft Office Products.
Collaborative team player mindset with strong problem-solving abilities, analytical thinking, and attention to detail.
Demonstrates strong attention to detail.
Ability to prioritize and have good organizational skills.
Capacity to multitask and adjust priorities based on business needs.
Ability to communicate and work under stress effectively while always maintaining confidentiality.
Need to be self-motivated and work with little supervision.
Need to be adaptable and have different responsibilities given periodically.
The drive to learn business processes specific to the Pharmacy Benefit Management (PBM) industry.

Benefits

Comp & perks

A wide range of health insurance options including medical, dental and vision
A strong salary and bonus program
A robust 401k and company match
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
A wellness program including financial incentives, massage services, and fitness stipends
Dream Manager Program (yes, it’s a real thing!)
A cohesive, family-based culture
Charitable contributions and volunteer time
Lots of celebrations!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRMclaims adjudicationMicrosoft Office

Soft Skills

client satisfactionproblem-solvinganalytical thinkingattention to detailorganizational skillsmultitaskingcommunicationadaptabilityself-motivationcollaboration

Certifications

college degree