Client Success Executive – Prescription Benefit Management
TrueScripts Management Services
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Act as a senior liaison between TrueScripts and our clients
- Leverage expertise to drive business growth by ensuring client renewal and retention
- Lead the strategic account team as the quarterback with full ownership of client satisfaction and service delivery
- Act as contact via telephone and email for the client to resolve any questions/issues on an ongoing basis
- Oversees execution of communication plan
- Developing strong internal and client relationships through proactive interactions and strong verbal and written communication skills
- Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development
- Work directly with your POD on reporting and analysis of claims data to identify drug trends, financial performance, and client cost-saving opportunities
- Executing client renewals by building lasting relationships with key client stakeholders
- Provide leadership to coordinate all aspects of client review meetings including scheduling, reporting, materials, accommodations, etc
- Be proficient in CRM and all aspects of proprietary software used for claims adjudication
- Lead client meetings, lunch & learn meetings, etc
- Work directly with your POD to adjust plan parameters as directed by the client/broker
- Oversee the onboarding process involving the client, broker, TPA, and data vendor
- Participate in introductory/enrollment meetings with employees
Requirements
- College degree or equivalent experience preferred
- Five + years of cumulative Account Management/Client Success in a PBM setting or equivalent client-facing health/benefits experience is required
- Experience in management of employer groups or health plan accounts preferred
- Must possess a valid and current driver’s license
- Ability to travel up to 25% of the time if needed
- Client-facing presentation experience preferred
- Capable of interfacing with TrueScripts clients and owners and providing solutions to problems
- Must be proficient in all Microsoft Office Products
- Need to be flexible and work as a team player
- Demonstrates strong attention to detail
- Ability to prioritize and have good organizational skills
- Ability to perform multiple tasks at one time
- Ability to communicate and work under stress effectively while always maintaining confidentiality
- Need to be self-motivated and work with little supervision
- Need to be adaptable and have different responsibilities given periodically
Benefits
- A wide range of health insurance options including medical, dental and vision
- A strong salary and bonus program
- A robust 401k and company match
- Truescripts is transitioning to an ESOP, a team member owned company
- Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan
- Employee Assistance Program
- A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
- Dream Manager Program (yes, it’s a real thing!)
- A cohesive, family-based culture
- Charitable contributions and volunteer time
- Lots of celebrations
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementclient successclaims adjudicationdata analysisreportingpresentation skillscommunication plan executionrelationship buildingproblem solvingorganizational skills
Soft Skills
leadershipteam playerattention to detailadaptabilityself-motivationflexibilityconfidentialitystress managementprioritizationinterpersonal skills
Certifications
valid driver's license